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#143588 06/08/09 02:06 AM
Joined: Mar 2009
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I have a Notel CICS 7.1, I am unable to transfer to an outside number.

While on a call I press transfer, dial 9+phone number. But before I can complete this it says 'transfer denied'

What do I need to enable in order to do this?

Thanks,

Nortel Phone System Service
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#143589 06/08/09 03:51 AM
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Try and allow Redirect in Capabilities
Setup lines in a Route.
Transfer to route # (i.e. 9)


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www.curlycord.com
[Linked Image from telcopc.ca]
Toronto, Canada




#143590 06/11/09 07:48 AM
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Allow redirect worked... but that was only half.
Also needed to change lines to supervised.
would not let me otherwise.

#143591 06/12/09 03:48 AM
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That should have been programmed by the installer when the system was installed.


=---()))))))))---=
www.curlycord.com
[Linked Image from telcopc.ca]
Toronto, Canada




#143592 06/12/09 01:20 PM
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If you know and allow to change Programming you can change that in Lines settings.


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