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Joined: Mar 2009
Posts: 8
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Joined: Mar 2009
Posts: 8 |
I have a Notel CICS 7.1, I am unable to transfer to an outside number.
While on a call I press transfer, dial 9+phone number. But before I can complete this it says 'transfer denied'
What do I need to enable in order to do this?
Thanks,
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Joined: Feb 2005
Posts: 1,615
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Joined: Feb 2005
Posts: 1,615 |
Try and allow Redirect in Capabilities
Setup lines in a Route.
Transfer to route # (i.e. 9)
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Joined: Mar 2009
Posts: 8
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Joined: Mar 2009
Posts: 8 |
Allow redirect worked... but that was only half.
Also needed to change lines to supervised.
would not let me otherwise.
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Joined: Feb 2005
Posts: 1,615
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Joined: Feb 2005
Posts: 1,615 |
That should have been programmed by the installer when the system was installed.
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Joined: Feb 2007
Posts: 2,473
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Joined: Feb 2007
Posts: 2,473 |
If you know and allow to change Programming you can change that in Lines settings.
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