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Joined: Dec 2004
Posts: 31
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having a problem on a 308 dr5 software, the system only has 2 lines, when i get on the second line and call the first, i get the ccr tree, hang up call right back into the first line, it rings 1 short ring, then goes to ccr for a short time, then all you hear is fax data, customer does not have fax machine, tend to think the disconnect timer from co (ATT) is not set right, i have the lines programmed as supervised, but cannot find line disconnect timer in programming, any help would be appreciated. wrxs1 thanks you all.
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Joined: Jun 2006
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Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
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Line one also serves the alarm panel right?
Five bucks says it has nothing to do with the KSU, or VM, but with with the alarm system modem.
Many alarm systems have their modem setup that way so they can call in and check.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons". Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Dec 2003
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Former Moderator-Nortel
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Former Moderator-Nortel
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I agree with Dave. Sounds like a security alarm unit.
If CON is the opposite of PRO Then what is the opposite of Progress?
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Joined: Dec 2004
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did not check the alarm status, my bad, will call customer, and check if it is activated, (alarm modem), what is the normal disconnect timer on a co trunk in milliseconds, anyone know? i always thought 600 am i wrong, thanks for the response wrxs.
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Joined: Dec 2003
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Former Moderator-Nortel
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Former Moderator-Nortel
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If it was a disconnect problem you would get a busy tone when you called again.
1) your second call gets the auto attendant. Even for a couple seconds means the call is coming in. 2) If your alarm wiring is done properly, you should be able to test it. When you call and get the tone, try to pick up line one on the phone. If wired properly AND it is the alarm, you should hear dead air on line one.
If CON is the opposite of PRO Then what is the opposite of Progress?
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Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
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Posts: 8,735 Likes: 12 |
If you find that it is the alarm, move it to Line 2 in this case or the last line in any other. If you do move it, notify the alarm company what the new number is. BTW, they don't really care which line it is on.
Calling the client, I always found to be a fruitless effort. Whether they are actually connected to a central or not, the modem will activate if it was programmed to do so.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons". Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Dec 2004
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thanks everyone, as usual two heads are better than one, called customer and he did have an alarm system put in, but it is located at another building that is tied to the first line, will go back and move it to the second. thank you for the help, and keep up the good work... wrxs.
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Joined: Dec 2003
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Former Moderator-Nortel
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Former Moderator-Nortel
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Is there REALLY any reason that the alarm system needs to answer??
My company never calls in to my alarm system and I didn't want anyone to be able to anyway, I disabled the auto answer on the alarm unit.
Took care of that problem.
If CON is the opposite of PRO Then what is the opposite of Progress?
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Joined: Jun 2005
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Just a word of caution, had a company here in Vancouver move an alarm line for same reason as above, and ended up bieng sued because when there was a break in, the alarm failed to call the monotoring station. The alarm company said it was the phone guys fault for tampering with the line. I would suggest that if an alarm line needs to be moved have the alarm people move it, that way you dont expose yourself or your company, to any liability issues.
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Joined: Dec 2004
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thanks for that info, i know the guy that owns the alrm system will let him know what is going on and suggest that he move it. everyone have a merry christmas cause i don't think tiger is gonna get the one big gift this year, i just heard she packed her bags, no sense of humor i guess.. cul wrxs and thanks everyone.
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