sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Auto Attendant Help

I have a client that needs to have the Auto Attendant set up based on time. It only needs to answer after hours and when it picks up I need them to have the option to press 1 and it will dial/forward them to the answering service. Otherwise it will allow them to leave VM or try to reach internal extensions.

What you are asking is not too dificult. You will need access to both the phone system and the voice mail.

We will need more information as to make and model of the system.

It is a CICS 7.1

And the voice mail?

CP100

You need to setup Service Modes by adding members and selecting Auto and the times.

Option 1 you need to set it to Trasnfer/Ext and try # in front of your phone number.

Can this be done through the web GUI? At this time that is all I have access to. I do not see Service Modes there.

There is no web GUI for CICS, only Call Pilots.
You need to do via Telet or NRU software.

Service Modes is phone system programming and not Call Pilot.

Since your not aware of this you should call a tech in to do it, 1 hour charge.

I understand that, but if the Auto Attendant isn't configured, what do I need to do on that side of things. I can go onsite and handle the service modes, but does anything need to be configured on the Call Pilot?

On voice mail side - Setup your CCR Tree and Path 1 to Transfer out to your outside number.