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Joined: Sep 2008
Posts: 26
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Joined: Sep 2008
Posts: 26 |
We have a CICS 7.1 and sometimes we have people that call the office but need to talk to someone at another office of ours. Is it possible to forward the phone to an outside number?
If so, how can it be done?
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Joined: Jun 2006
Posts: 8,735 Likes: 13
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 13 |
Are you talking about forward the LINE or a particular user's call?
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Sep 2008
Posts: 26
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Joined: Sep 2008
Posts: 26 |
A particular call. For example, I call 713-555-0001 but it is the wrong office and they need to transfer me to the other office at 713-555-2200.
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Joined: Jan 2009
Posts: 854 Likes: 1
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Joined: Jan 2009
Posts: 854 Likes: 1 |
Need to have Universal Transfer/Call Transfer (and maybe 3-way calling) features added to your lines so that the call can be transferred to another line/location.
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Joined: Sep 2008
Posts: 26
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Joined: Sep 2008
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Is that within the programming? I've never really looked to do this before and haven't run across the feature.
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Joined: Sep 2009
Posts: 173
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Joined: Sep 2009
Posts: 173 |
Truck to Truck transfer is a Teleco offering.
End users simply flashhook, dial a number,flashhook again, and now your all together. Hang up to compete the transfer.
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Joined: Sep 2009
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