web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#146427 04/06/10 03:40 PM
Joined: Feb 2005
Posts: 25
Member
Member
Offline
Joined: Feb 2005
Posts: 25
CICS 7.0 with CP100.

Only 4 lines, but all lines in a HG as they do not want individual line appearances. 2 I/C buttons per set. HG is set to Broadcast and ring only for all sets. If the user makes an outbound call and an incoming call comes in on the HG, it rings on his phone (CFB is off) but if he has already answered a call from the HG, the next call does not appear on his other I/C and does not ring. He would like to be able to put the first call on hold and grab the 2nd call coming into the HG without going to another phone.
Any ideas other than making all lines appear on the phones?

Nortel Phone System Service
VoIP Demo

Nortel Phone System Service in Canada


Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.

#146428 04/06/10 05:56 PM
Joined: Oct 2005
Posts: 4,685
Likes: 4
Member
Member
Joined: Oct 2005
Posts: 4,685
Likes: 4
The system knows he's on a HG call and will not present another.


Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
#146429 04/07/10 03:52 PM
Joined: Feb 2005
Posts: 25
Member
Member
Offline
Joined: Feb 2005
Posts: 25
Right I understand that is what's going on. I am wondering if there is a way to change the default behavior. Maybe a COS?

#146430 04/07/10 04:05 PM
Joined: Jun 2006
Posts: 8,735
Likes: 12
Moderator-Nortel, Computers, General
*****
Moderator-Nortel, Computers, General
*****
Joined: Jun 2006
Posts: 8,735
Likes: 12
Maybe a stupid question, but what's the big deal about having the lines A&R on these sets?.....like you said it's only 4 lines.

Sometimes the client can't have everything they want....pure & simple. Some installers tend to over-complicate things to an extreme....kind of like Bell's outlook....client wants/needs a Volks, they sell them a Caddy. :bang:


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
#146431 04/07/10 05:11 PM
Joined: Jan 2002
Posts: 2,328
Moderator-Comdial
*****
Moderator-Comdial
*****
Joined: Jan 2002
Posts: 2,328
How about doing ring groups?

#146432 04/07/10 05:20 PM
Joined: Feb 2005
Posts: 1,615
Member
Member
Joined: Feb 2005
Posts: 1,615
or assign all lines to ring only to an unused port/dn, put an Answer DN key on all sets for that unsed DN.


=---()))))))))---=
www.curlycord.com
[Linked Image from telcopc.ca]
Toronto, Canada




#146433 04/07/10 05:30 PM
Joined: Feb 2005
Posts: 1,615
Member
Member
Joined: Feb 2005
Posts: 1,615
Didnt you answer your own question at the bottom of this post?
https://www.sundance-communications.com/forum/ultimatebb.php?/ubb/get_topic/f/8/t/005247.html


=---()))))))))---=
www.curlycord.com
[Linked Image from telcopc.ca]
Toronto, Canada





Moderated by  MooreTel 

Link Copied to Clipboard
Newest Topics
Identify a 1980's reception console
by Toner - 05/08/25 01:02 PM
outdial message notification cuts off
by Bellhanger - 05/05/25 10:05 AM
3515 vodavi phones.
by Gary S. - 05/01/25 12:26 PM
AT&T Coinsoft
by ChrisRR - 04/30/25 02:39 PM
Forum Statistics
Forums84
Topics94,526
Posts640,017
Members49,852
Most Online5,661
May 23rd, 2018
Newest Members
Marcgyver, DEN2MM, ferhat_efe, utec, MoverDub
49,852 Registered Users
Top Posters(30 Days)
Toner 5
Who's Online Now
1 members (justbill), 261 guests, and 44 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0