|
|
Joined: Apr 2010
Posts: 5
Member
|
OP
Member
Joined: Apr 2010
Posts: 5 |
I have a customer that said "someone tried making conference calls from my phone, and somehow left both lines as if someone is still on the phone. It has now been a few days since this happened and I’ve tried cancelling or releasing those lines but the phone still indicates those 2 lines are still being used" She also said that she tried calling the lines and they are both busy and that she has tried unplugging her phone. Any thoughts??? I'm going there on Friday to check it out...
JJC
|
|
|
|
|
Joined: Aug 2002
Posts: 1,029 Likes: 1
Member
|
|
Member
Joined: Aug 2002
Posts: 1,029 Likes: 1 |
pull cross connects and re-punch
|
|
|
|
|
Joined: Aug 2004
Posts: 1,477 Likes: 13
Admin
|
|
Admin
Joined: Aug 2004
Posts: 1,477 Likes: 13 |
Also make sure disconnect supervision is turned on for the lines.
|
|
|
|
|
Joined: Apr 2010
Posts: 5
Member
|
|
OP
Member
Joined: Apr 2010
Posts: 5 |
Thanks for the advice. I'm not familiar with disconnect supervision. How do I turn this on?
JJC
|
|
|
|
|
Joined: Jun 2006
Posts: 8,729 Likes: 2
Moderator-Nortel, Computers, General
|
|
Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,729 Likes: 2 |
It's within the Installer section of programming. You'll need Installer access for this.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
|
|
|
|
|
Joined: Apr 2010
Posts: 5
Member
|
|
OP
Member
Joined: Apr 2010
Posts: 5 |
Thanks for the advice everyone. I actually just wound up disabling and then re-enabling the DS card. That reset all the lines.
JJC
|
|
|
|
Forums84
Topics93,879
Posts637,001
Members49,673
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
85
guests, and
13
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
![[Linked Image from web.atcomsystems.ca]](http://web.atcomsystems.ca/pic/atcom_logo_60px-high.png){kind=logo}
