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Joined: Apr 2010
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I have a customer that said "someone tried making conference calls from my phone, and somehow left both lines as if someone is still on the phone. It has now been a few days since this happened and I’ve tried cancelling or releasing those lines but the phone still indicates those 2 lines are still being used" She also said that she tried calling the lines and they are both busy and that she has tried unplugging her phone. Any thoughts??? I'm going there on Friday to check it out...
JJC
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Joined: Aug 2002
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pull cross connects and re-punch
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Joined: Aug 2004
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Also make sure disconnect supervision is turned on for the lines.
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Joined: Apr 2010
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Thanks for the advice. I'm not familiar with disconnect supervision. How do I turn this on?
JJC
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Joined: Jun 2006
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Moderator-Nortel, Computers, General
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It's within the Installer section of programming. You'll need Installer access for this.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
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Joined: Apr 2010
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Thanks for the advice everyone. I actually just wound up disabling and then re-enabling the DS card. That reset all the lines.
JJC
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