|
|
|
|
Joined: Sep 2009
Posts: 16
Member
|
|
Member
Joined: Sep 2009
Posts: 16 |
I installed a Norstar ICS 7.1 system with VM at a customer prem about a year ago. Everything has been fine until their voicemail went down and they have an error code that states firmware update needed. Has anyone run across this problem? The VM system is a CallPilot 150. Is the problem with the KSU or the exterior CallPilot 150. I am heading to the customers prem tomorrow. Thanks in advance for any responses.
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
|
Joined: Mar 2001
Posts: 3,869
Member
|
|
Member
Joined: Mar 2001
Posts: 3,869 |
Do you have a record of the VM software level?
If it went in a year ago and has worked until now, the first thing I would do is reboot (power down, wait 30 seconds for cap. drain, power up). Power spikes can do crazy things.
THE Bracha, old blond specialist in Rube Goldberg solutions.
|
|
|
|
|
Joined: Sep 2009
Posts: 16
Member
|
|
Member
Joined: Sep 2009
Posts: 16 |
Thanks, I'll try that. I hope its as simple as that.
|
|
|
|
Forums84
Topics94,544
Posts640,075
Members49,857
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
|
|
