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BCM 400 Call Pilot down #148827 05/02/11 08:07 AM
Joined: Apr 2004 Posts: 585 Daly City, CA, USA jjimm OP Member
OP jjimm Member Joined: Apr 2004 Posts: 585 Daly City, CA, USA	My customer's BCM 400 rel 4.0.2 has Call Pilot not working. I rebooted it several times to no avail.Vendor tech support says it needs new HD and/or a motherboard, and I need to test the P.O.S.T. on a monitor while booting to see if the CPU sees the hard drive. I'm on my way. I am wondering if a seperate Call Pilot would work, using ports from the BCM extensions. I can think of no reason this should not integrate unless Nortel made it so it wouldn't work with an external Call Pilot. Does anyone know?

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Re: BCM 400 Call Pilot down #148828 05/02/11 08:28 AM
Joined: Dec 2005 Posts: 818 Tampa tampasteve Member
tampasteve Member Joined: Dec 2005 Posts: 818 Tampa	I believe there may be disconnect problems, though that is a extrapolation from issues with putting other brand external vmails on BCM systems. Steve

Re: BCM 400 Call Pilot down #148829 05/03/11 08:05 AM
Joined: Jan 2007 Posts: 1,014 N/W New Jersey John807 Member
John807 Member Joined: Jan 2007 Posts: 1,014 N/W New Jersey	I haven't tried it but in theory should work. As far as third party mails from what I remember from the manual all Norstar sets send out the "D" tone on disconnect. For whatever that's worth. John John 807

Re: BCM 400 Call Pilot down #148830 05/03/11 09:33 AM
Joined: Mar 2002 Posts: 3,630 Denver Z-man Moderator-Avaya, Nortel
Z-man Moderator-Avaya, Nortel Joined: Mar 2002 Posts: 3,630 Denver	You may need to reset the feature codes. You can do a second voice mail, but it will default to the second series of feature codes I am pretty sure. It been a long time since I have done that, I would have to double check what those codes even were. Z-man Avaya SME Authorized Partner www.omniofficetech.com

Re: BCM 400 Call Pilot down #148831 05/04/11 07:12 AM
Joined: Dec 2005 Posts: 818 Tampa tampasteve Member
tampasteve Member Joined: Dec 2005 Posts: 818 Tampa	Quote Originally posted by John807: I haven't tried it but in theory should work. As far as third party mails from what I remember from the manual all Norstar sets send out the "D" tone on disconnect. For whatever that's worth. John Good to know. I thought I read somewhere on this board that you could not, but that was a while back and I cannot find the thread. Steve

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