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Joined: Jul 2010
Posts: 8
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OP
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Joined: Jul 2010
Posts: 8 |
I'm having trouble with a callpilot 100 that has a CCR tree set up.
It plays Greeting and goes to tree. Path 1 is a menu with sub menus. Path 1-1 , 1-2, 1-3, etc. are extension transfers. When you get to sub menu and press 1, 2 , or 3 etc...if extension is not answered it will not go to extensions VM box. It says party not available. The customer only used AA at night so customers can leave message in mailbox. During the day VM transfer works fine.
Any suggestions?
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Joined: Nov 2006
Posts: 186
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Joined: Nov 2006
Posts: 186 |
Check cf on the exts. and also make sure thay have a greeting recorded on there mail boxes.
Juno
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Joined: Dec 2003
Posts: 2,086
Former Moderator-Nortel
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Former Moderator-Nortel
Joined: Dec 2003
Posts: 2,086 |
Sounds like you skipped path 0 and went right to path 1.
But when you press (example) 3, then it tries to find path 3 - but you don't have a 3 you have a 1-3.
Or if you did it correctly, (ie.. someone calls in then presses 1, then hears the menu path 1 then presses another key) then something is wrong with your tree. Better check it over again.
If CON is the opposite of PRO
Then what is the opposite of Progress?
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Joined: Aug 2008
Posts: 258
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Joined: Aug 2008
Posts: 258 |
Sounds like he missed 0 that is the home path
Kevin
Centennial Telecom
Las Vegas
(702) 689-4090
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