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Joined: Nov 2003
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Client has three "receptionists" sitting at the main desk. I have the inbound PRI lines appearing/ringing on each phone x3.

If one of the girls puts a call on hold, how can another girl pick up that line? Call Pick-Up (or Directed Call Pick-Up) only works when the phone is ringing...

:shrug:


D. Ocean
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Use call park instead.


Marv CCNA, CTUB
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See my other post re: "Call Park"...that's the problem!


D. Ocean
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turn off privacy hold on each phone.

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Quote
Originally posted by endurevp:
turn off privacy hold on each phone.
Nah.


D. Ocean
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Danny, setup each of the 3 phones with 1 to 3 SWCA buttons. Use these instead of hold and anyone with those appearances can pickup the call. I've got a BCM50 with PRI and each ringing phone has 1 apperance of the main number, and 4 SWCA buttons.
Once a call is answered, the inbound line button is free to handle the next call. They use the buttons as if they were park buttons. Works great.

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System Wide Call Appearance...not sure I've ever played with that. Is this different than "Appear & Ring"?


D. Ocean
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It gives the illusion of being the same.

Imagine call park with appearances of where it is parked.


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Is it a feature code?


D. Ocean
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Danny, send me an email and I'll return with some info for you.


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