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Retrieving held call from another phone? #149797 11/06/11 10:22 AM
Joined: Nov 2003 Posts: 1,310 Miami, FL Danny_Ocean Member
Danny_Ocean Member Joined: Nov 2003 Posts: 1,310 Miami, FL	Client has three "receptionists" sitting at the main desk. I have the inbound PRI lines appearing/ringing on each phone x3. If one of the girls puts a call on hold, how can another girl pick up that line? Call Pick-Up (or Directed Call Pick-Up) only works when the phone is ringing... :shrug: D. Ocean Miami, FL

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Re: Retrieving held call from another phone? #149798 11/07/11 01:23 AM
Joined: Oct 2005 Posts: 4,685 Likes: 4 Ottawa, ON. Canada telemarv Member
telemarv Member Joined: Oct 2005 Posts: 4,685 Likes: 4 Ottawa, ON. Canada	Use call park instead. Marv CCNA, CTUB TeleMarv Services (Retired) Providing telecommunication solutions in Ottawa Canada since 1990

Re: Retrieving held call from another phone? #149799 11/07/11 06:39 AM
Joined: Nov 2003 Posts: 1,310 Miami, FL Danny_Ocean Member
Danny_Ocean Member Joined: Nov 2003 Posts: 1,310 Miami, FL	See my other post re: "Call Park"...that's the problem! D. Ocean Miami, FL

Re: Retrieving held call from another phone? #149800 01/13/12 08:01 AM
Joined: Aug 2007 Posts: 4 Phoenix, AZ endurevp Member
endurevp Member Joined: Aug 2007 Posts: 4 Phoenix, AZ	turn off privacy hold on each phone.

Re: Retrieving held call from another phone? #149801 01/13/12 05:35 PM
Joined: Nov 2003 Posts: 1,310 Miami, FL Danny_Ocean Member
Danny_Ocean Member Joined: Nov 2003 Posts: 1,310 Miami, FL	Quote Originally posted by endurevp: turn off privacy hold on each phone. Nah. D. Ocean Miami, FL

Re: Retrieving held call from another phone? #149802 01/15/12 04:37 AM
Joined: Sep 2009 Posts: 173 Kansas russell4444 Member
russell4444 Member Joined: Sep 2009 Posts: 173 Kansas	Danny, setup each of the 3 phones with 1 to 3 SWCA buttons. Use these instead of hold and anyone with those appearances can pickup the call. I've got a BCM50 with PRI and each ringing phone has 1 apperance of the main number, and 4 SWCA buttons. Once a call is answered, the inbound line button is free to handle the next call. They use the buttons as if they were park buttons. Works great.

Re: Retrieving held call from another phone? #149803 01/15/12 06:39 PM
Joined: Nov 2003 Posts: 1,310 Miami, FL Danny_Ocean Member
Danny_Ocean Member Joined: Nov 2003 Posts: 1,310 Miami, FL	System Wide Call Appearance...not sure I've ever played with that. Is this different than "Appear & Ring"? D. Ocean Miami, FL

Re: Retrieving held call from another phone? #149804 01/16/12 03:44 AM
Joined: Feb 2005 Posts: 1,615 Toronto, Canada Curlycord Member
Curlycord Member Joined: Feb 2005 Posts: 1,615 Toronto, Canada	It gives the illusion of being the same. Imagine call park with appearances of where it is parked. =---()))))))))---= www.curlycord.com Toronto, Canada

Re: Retrieving held call from another phone? #149805 01/16/12 03:49 AM
Joined: Nov 2003 Posts: 1,310 Miami, FL Danny_Ocean Member
Danny_Ocean Member Joined: Nov 2003 Posts: 1,310 Miami, FL	Is it a feature code? D. Ocean Miami, FL

Re: Retrieving held call from another phone? #149806 01/16/12 03:51 AM
Joined: Jun 2006 Posts: 8,735 Likes: 12 Sherbrooke, Quebec, Canada MooreTel Moderator-Nortel, Computers, General
MooreTel Moderator-Nortel, Computers, General Joined: Jun 2006 Posts: 8,735 Likes: 12 Sherbrooke, Quebec, Canada	Danny, send me an email and I'll return with some info for you. Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons". Dave. (CTUB) Canadian Techs Use Bix!