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Joined: Apr 2007
Posts: 421
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Joined: Apr 2007
Posts: 421 |
Customer has a MICS 6.0 and CallPilot that was upgraded to 3.1. The problem is that the AA plays the closed greeting during open business hours. I have checked all settings and cannot find an issue. I have even reset the CallPilot and it will fix the issue for a short time. Has anyone seen this?
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Nortel Phone System Service in Canada
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Joined: Oct 2006
Posts: 1,417 Likes: 7
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I'm sure you checked the greeting table times? Make sure they are correct, so that the morning greeting actually is set to play between 8 AM and noon, for example. Sometimes its the little things that get you.
Jim
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Joined: Apr 2007
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Yes, all that has been checked. We just recorded 1 greeting for both day and night.
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
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F982 business open? No change to yes
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Apr 2007
Posts: 421
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Joined: Apr 2007
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Everything possible in programming has been verified.
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