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It's been awhile since I've played with M-Series phones, but client asked for a headset, so I ordered one (Plantronics H-Series with A10 "Polaris" adapter cable).
If I plug the headset in to the headset port, it works brilliantly. However, the handset no longer works. :confused:
Client needs both to work, as the back-up receptionist doesn't want to use the headset.
I tried the headset on a T7316E (with headset button), and it works as it should (headset and/or handset).
Couldn't find anything in the documentation about this situation (no mention of headsets at all).
:shrug:
D. Ocean
Miami, FL
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I think you have to unplug the headset from the adapter for the handset to work or maybe for the speaker to work, getting too old for this memory stuff.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Only workaround is to use an amplifier I believe.
Handset to Amp, Amp to headset jack.
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I don't recall the headset jack disabling the handset just the speakerphone. Might be an early release issue.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Originally posted by Old blond hippity hopping Bunnie:
I think you have to unplug the headset from the adapter for the handset to work or maybe for the speaker to work, getting too old for this memory stuff. Yep, I tried that. Even with the headset un-plugged from the adapter cord, it still kills the handset.
D. Ocean
Miami, FL
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Originally posted by Curlycord:
Only workaround is to use an amplifier I believe.
Handset to Amp, Amp to headset jack. Yeah, I guess that would work as a last resort. I found an inexpensive T7316 w/KIM module on E-Bay ($50). That should solve the problem.
D. Ocean
Miami, FL
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Originally posted by telemarv:
I don't recall the headset jack disabling the handset just the speakerphone. Might be an early release issue. Speakerphone works fine! Go figure... :shrug:
D. Ocean
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Originally posted by Danny_Ocean: Originally posted by telemarv:
[b] I don't recall the headset jack disabling the handset just the speakerphone. Might be an early release issue. Are you sure you don't have them reversed; headset in handset jack and vice versa? Because pulling the headset apart at the quick connect should restore to "no headset condition".
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Originally posted by telemarv:
Are you sure you don't have them reversed; headset in handset jack and vice versa? Because pulling the headset apart at the quick connect should restore to "no headset condition". I'm positive. (I even tried swapping them just to see what would happen). The headset cord I'm using is the A10 Polaris adapter, which allows you to use non-Polaris headsets on Polaris devices. So, pulling the headset from the quick-release doesn't change anything. https://www.provantage.com/plantronics-66268-02~7PLAA01E.htm
D. Ocean
Miami, FL
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I have hated selling headsets for over twenty years. I don't hate headsets---I hate selling, installing and talking to customers about them. It never ceases to be a frustrating experience for me. I tell most of my customers to go to www.headsets.com and look around---then call them. I know that I lose a sale, but I also keep my blood pressure down and I stay focused on more pleasant things. I do sell headsets, but only specific models and only on a certain phone system. I feel your pain.....
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