I'm new to Nortel. We have a Meridian 1 with a Contact Center server installed. I have been put in charge of doing administration to the system. We change our business hours throughout the year, depending on the business season. I am going to need to change the auto attendant open and close time in March and I'm trying to understand how to do this. I log into Contact Center and go to "Scripting" and in this menu I found "Day" and "Time" for each script. I can see which scripts play per day and time but I can't find the actual script details. I feel like I'm missing a step in this process. Any help would be appreciated.
Do you need a Nortel Phone System technician or specific Nortel parts?
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Love to help you but only know Norstars, not true PBX, don't know how many people on the board are real Meridan switch techs, suspect it is not a lot so good luck.
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