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Joined: Nov 2007
Posts: 492
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Member
Joined: Nov 2007
Posts: 492 |
I'm new to Nortel. We have a Meridian 1 with a Contact Center server installed. I have been put in charge of doing administration to the system. We change our business hours throughout the year, depending on the business season. I am going to need to change the auto attendant open and close time in March and I'm trying to understand how to do this. I log into Contact Center and go to "Scripting" and in this menu I found "Day" and "Time" for each script. I can see which scripts play per day and time but I can't find the actual script details. I feel like I'm missing a step in this process. Any help would be appreciated.
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Nortel Phone System Service in Canada
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Joined: Mar 2001
Posts: 3,869
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Member
Joined: Mar 2001
Posts: 3,869 |
Love to help you but only know Norstars, not true PBX, don't know how many people on the board are real Meridan switch techs, suspect it is not a lot so good luck.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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