I'm really pretty clueless with phone systems, but I'm thinking this particular problem probably has a simple solution... which would prevent me from having to wait 2 weeks for the useless tech to finally get off his lazy rear end and get over here.
I'm experienced in programming & I've assembled dozens of PCs, so I'm not so clueless that I'll totally wreck the whole system... I think...
The system is a Panasonic DBS. As for specifics, I know that all the phones are VB-43225, and the SCC card is VB-43420.
We're just trying to play BGM on the phones, & we'd like to not have MOH for the time being. When we do begin playing MOH, we'd like them to be separate inputs.
So I connect the RCA plug to the "BGM" port on the SCC card... Nothing. I've made sure that several of the phones have BGM turned on (ON/OFF, #53). But nothing when I plug the music into the BGM port.
Now, if I connect the music to the MOH port -- it works! Music from the phones! BUT, it also plays the same music to our customers while on Hold.... not what we want.
So... it seems to me that there's probably a simple configuration value to change or a jumper to move or a switch to flip... but I have no idea what it might be.
Any help would be greatly appreciated!! Many thanks in advance.
hahaha, I wasn't implying that ALL phone techs are lazy... just MY phone tech. Takes weeks to get the dude to even return a phone call...
Thanks for the help... I'll look for jumpers on dat sucka. If there's more than one, then I guess I'll cross my fingers and hope I don't smell smoke after pulling it.
My thoughts exactly. In a city the size of Houston, there must be at least a couple of official Panasonic dealers as well as many non-dealer installation companies that can handle the programming on that unit.
Josh - I'm Houston HQ. Give us a try. Next day service is not a problem and if you catch us right, even same day service. Experienced with anything Voice, Video, Data, Security.
