sundance-communications.com/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems KXTA Picks Line Up & Drops It

We Have Aprox 200 KXTA 6-16 Unit On Service Contract For 1 Customer.

We Have Had A Bit Of A Run On This Fault!!

A Call Comes In From BT
The System Answers It ( No Voice Mail )
Then It Drops The Call
This Happens On All CO Ports
Restart System ( No Effect )
Clear System, Reprogram ( No Effect )
Fit SDX 40E Phone System, Fault Fixed
We Have Fitted New KXTA System The Fault Comes Back. Have Spoken To Panasonic Tech
Can't Help.
Hope You Can Help Chris



[This message has been edited by Chris@Sterry (edited September 19, 2005).]

How can you be sure it's the system
that's answering the call?
Maybe somewhere along the line someone plugged in a personal fax or modem or could it be an alarm? you made no mention if there is any tone or CNG before dropping the call.
I suspect you may be using the DISA cards, if there is no need for these, pull the out completely as there really nothing but a pain.

------------------

No PC Fax Or Alarms Fitted To The Lines

The Call Comes In & Rings The Phones
The System Answers The Call.
The Customer Phoning The Site Gets
The Phone Picked Up & Put Back Down Again.
Unpluged All Extn RJ11 From The System
Ring Trip Fault.
8 x POT Phones On Site
5 X Lines

Cable From The BT NTTA To The System

Hope You Can Help

Chris

i had this same problem with eircom
(in ire ) when a call arrived the cus answered then the call dropped i changed to a kxtd problem fixed 1 week later swapped the system back to a new kxt-a problem back again swapped for another kxt-a same problem told eircom to reset all lines and remove all services from lines then resetup the ring group
problem fixed
i think the system was recieving what it thought was a disconnect signal from one of the services on the line (call answering or call waiting.

peter