sundance-communications.com/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems Panasonic KX-T61610 and Optimum Voice (VOIP) Problem

I recently switched my business phone access from Verizon to Optminum Voice (cablevison)which is cable based VOIP, and which includes a voice mail system. My current phone system is a Pana Easa phone 616 and the propietary phones are KX-T61610. When there is a new message on the voice mail, I should be able to pick up any extension and hear a fluttering. stuttering sound for a few seconds alerting me to the new message, but all I hear is the the standard tone no fluttering. I have ruled out any problems with the modem, the wiring or the panasonic box. Problem seems to be with the proprietary phone since if I plug in a standard phone instead of the KX-T61610. I hear the correct noise. Any suggestions? Thanks in advance for any help. JCASEL

do you have to push a button for an outside
call or do you lift the handset and just dial?
you may consider upgrading to a 824 that actually
has vm flashing lights for fsk and stutter
indications.

jcasel, What CWC is saying is that when you pick up a
proprietary phone, make sure your on the CO line and not the intercom.
There is a way to set each phone to go off hook on a CO, if you need it let me know and I'll dig out the
old manuals :rolleyes:
Also as CWC stated, if you haven't thought about upgrading, do so, fast!
MrG

automatic co hunting which is now called idle line pref is intercom 721# then hangup at each extension!

Thanks so much to you and Gemini for your quick replys. When I pick up the handset, I automatically go directly to a line. Nor do I have to dial 9 to get an outside line. I do want to correct one thing from my original post and that is the phone is Model #KX- T7030, but not sure if that makes any difference. If there's no way to correct this annoying problem, any idea how much the "824" goes for? Again, thanks for your help.

Thanks so much to you and Gemini for your quick replys. When I pick up the handset, I automatically go directly to a line. Nor do I have to dial 9 to get an outside line. I do want to correct one thing from my original post and that is the phone is Model #KX- T7030, but not sure if that makes any difference. If there's no way to correct this annoying problem, any idea how much the "824" goes for? Again, thanks for your help.

if the stutter is provided by the voip
box i don't see how you wouldn't be able
to hear it on the line hmmm.you'll have to do
a web search you'll find it for sale.if you are not savay with this stuff go to panasonic's web pagefind the KX-TA 824(very cool product) and put your zip code in for a local dealer they'll hook you right up!

Is the KX-T7030 picking up the right line when you go off hook? Your voicemail maybe on a different line.

Make sure you are picking up the line that the voice mail is on. If not sure try all lines!!!!
If its some weird Hokey Cable telecom problem, changing to 824 may not help. Stutter dial tone should pass any switch. I cant beleive a phone system could REMOVE stutter dial tone a line.
But hey, stranger things have happened.

Just wanted to report back that I had two different tech companies (from Panasonic's web site)come to the office and try to find out why the stutter tone is gone. Both said they have never seen this type of problem and they can not figure how the 616 box could loose the stutter. Last guy thinks maybe the card in the box is damaged maybe from a power outage. Suggests upgarding, although he is bringing another box over to see if the problem is gone. The mystery continues

did they pitch a message to that number
listen across the line with a buttset verify they
hear the stutter then go off hook on that line
after that test on the key equipment and not hear a stutter? and this happens no matter what line port you plug that line into? wow

the only thing i can think of is by the time
the kx-t Is showing truly off hook the
stutters have already happended.have you considered wiring up a visual stutter light/callerid box?
for a visual ?

Countywide: Yes, I believe the tech guy did the things you mentioned. Regarding your suggestion that the stutter tone already occurred by the time I pick up the phone, is there a setting that controls the time lapse between me picking up an extension and the hearing of the tone? Regardless, I am waiting for guy to return to test with another box. That will tell me if the problem is something inside my box. Thanks. Jcasel

It seems that even if a card is bad it shoudn't be allCO lines.
As I recall there are 2DTMF receiver cards in that system.
One for CO lines 1,2&3 and another for 5,6&7
The puzzling part is that your saying everything else works fine so I can't see something in one of the cards going bad that would simply prevent a stutter tone from passing.
Have you tried different extensions?
I'm thinking if the data line security is set that you may not hear the stutter from the CO, not sure
but try entering intercom 740#.
You may also want to check that the power failure switch in the rear of the 616 is off
This has an effect on the DTMF receivers.
MrG

spring for the 824 the fact that you have a key system tells me that you can afford to splurge
a little bit and you wont regret

Mr. Gemini: I had tried the "740#" data security setting and that did not affect this problem. As far as the "power failure" switch being off, please excuse this dumb question, but... I looked at the rear of the unit and I didn't see any such switch. Where is it? You are not referring to the "power on" switch on the front of the unit, correct? THanks again for any suggestions. JCasel

Try dialing 79# station feature clear
Also try picking up each line manualy 81,82,83,84,85,86

The power failure switch is on the rear of the telephone itself, near where the line cord plugs in. If it was on, you wouldn't have any lights or features working on the phone, like hold and intercom.

I have to be honest here. This problem simply can't be happening with a 61610. There is absolutely NO manipulation of dial tone whatsoever and won't ever be. There's no delay when manually selecting a line. There's none of the above because the system simply lacks those capabilities. The system does not need to be replaced with an 824; there's nothing wrong with it. Stutter dial tone is something that has been around for twenty+ years on CO lines and that system was very much in production at that time.

I don't believe that the stutter dial tone is being absorbed by the phone system. If there's anything, I would suspect an alternative long distance provider's dialer that might be installed ahead of the system. (Popular in the 1980's). Remember that these things can be installed practically anywhere, so please have your service person confirm that there aren't any dialers on your lines.

Manually selecting a line on a Panasonic 61610 puts you right on the line with no treatment whatsoever. Somebody doesn't know what they are doing when they have come out there to test for you. Unfortunately, that's not uncommon these days.

I will be amazed if this is proven to be a problem with the system, but at the same time, I would like to know the outcome. Please keep us posted as to the progress.

spoken by a man who KNOWS phone systems.....

I think this will be the final posting on this no stuttering tone. I had my third Panasonic tech guy come today. All of them have had the same reaction as have the other posts on this topic: No idea how this could possibly happen. Today's tech guy says that since the stutter tone that I am suppose to hear only lasts 1-2 seconds, and then goes into a normal tone, by the time it goes into the box and gets to my extension, the stutter has already happened. Sort of makes sense. If this is what is happening, then this problem will persist even with an upgraded box. Only alternatives are to live with this annoyance, or don't use the voice mail system and go back to separate answering machines. Anyway, thank you to all who posted. JCasel

jcasel if that is the problem contact your voicemail vendor and see if they can delay or lengthen the stutter tone.

That's funny because after reading this original post, I tested it on our "bench" Panasonic KSU which happens to be a 61610 and the stutter dial tone comes through loud and clear. There's no delay in the CO line being siezed whatsoever; I watched the loop current with a meter.

I still think we have a case of abandonded long distance dialers somewhere on the lines creating fake dial tone that a seasoned tech might be able to detect with just their ear.

so you have "Optminum Voice" and an identical iad pluged directly into your test system ? hardly
a true test. also mitel smart or teltronics dialers do no create there own dialtone out of the box and if they are set for precise tone you'd be able to hear it right away

Don't lose track of what was stated in the original post guys... he plugged an analog phone into a 616 jack and DID hear the vm flutter tones. So therefore it has something to do with the 616 proprietary phone setup...data pair..etc.

The tech's who came out never did try another KSU..
Do that and you'll have your vm stutter.

..Also,

I haven't dealt with cable-based VOIP..there could be some translation/compatiblity issues with that going through an electronic port vs an analog port through the ksu...and it's losing the stutter through that path somehow. Just a thought..excuse my ignorance.

My KX-T61610 KSU(with a circled "3" on the label, which I suppose meaning version 3?) is acting up (continuously ringing as if the door bell was activated) after a power outage. My wife swithed it off. When I switched it back on again, all red lights on the KX-T7030 phone hooked to Ext. 11 lit up and went out as the KSU made some light clicking sounds... I supposed this was fine as the standard initiation/checking procedures. But then the system seemed to be hung on the "Door 1" checking, i.e.,
(1) while the KX-T7030 displayed "Door 1" and "kept on" making three consecutive rings (which is the ring sequence for the door bell.... and I do have a KX-T30860D hooked up and connected to my door bell unit);
(2) the intercom green light would go flashing at the same time.

If I push the intercom button, the intercom green light and the SP-phone red light would both go steady.

If I then push the SP-phone button. the same process would repeat from step (1) again, but with "Door 2" displayed.

This would go in circles.

What was wrong with my KSU? It would be greatly appreciated if any expert would shed some light on this. Thanks.:-)

Unfortunatley, the power outage may have resulted in a power surge that may have damaged the system. Montgomery County is well-known for aging power systems as you probably know.

Your system is quite old by industry standards and it may be "that time". Fortunately, the KSU can be replaced with the most current version (the KX-TA824) and the existing phones will still be supported. I suppose that this will soften the blow if this is the case.

You might want to check the pins on the connector where the door phone adapter plugs in (near-center at the bottom of the KSU) and make sure that none of them are touching or that perhaps dust/cobwebs may have collected across them. A vacuuming of this slot may be all that's needed. PLEASE do this with the power shut off to the system for at least three minutes!

You also likely have a failing memory battery that can cause the system's programming to go "insane". Hopefully, the suggestions offered will resolve your issue. If not, we provide service to your area and can send a techician out if needed.

On another note: In the future, you should consider starting your own new post instead of tagging onto an existing thread. This will bring a higher level of priority to you post rather than the same one from weeks ago reoccuring.

Oh, and your conversion of your lines should not have any effect for something like this. It's clearly an issue with the KSU.

Lastly:

Hello Ed,

Thanks for the advices. It is great to have an expert close-by.
I will check the KSU as recommended. If problems persist, expect a call from me for your service.
----- Jerry