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display number of calls waiting #159433 07/13/07 07:59 AM
Joined: Jan 2007 Posts: 2,125 Likes: 4 Kilkenny Ireland OBT Admin
OBT Admin Joined: Jan 2007 Posts: 2,125 Likes: 4 Kilkenny Ireland	I have a customer with a kxtda 200, we have a pri isdn. there is 10 companys with all their calls ringing in to a group of operators, we are using ucd groups to id the company being called. Now they want to display the total amount of calls in the cue for all groups, most of the manager software only shows one group at a time, have anyone seen or used a software package to show total number of calls ringing in. Thanks Ken “I have not failed. I've just found 10,000 ways that won't work.”

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Re: display number of calls waiting #159434 07/13/07 08:19 AM
Joined: May 2003 Posts: 2,924 mesquite tx brokeda Member
brokeda Member Joined: May 2003 Posts: 2,924 mesquite tx	[email protected]

Re: display number of calls waiting #159435 07/13/07 09:36 AM
Joined: Jan 2007 Posts: 2,125 Likes: 4 Kilkenny Ireland OBT Admin
OBT Admin Joined: Jan 2007 Posts: 2,125 Likes: 4 Kilkenny Ireland	Brokeda, whats this e-mail ? “I have not failed. I've just found 10,000 ways that won't work.”

Re: display number of calls waiting #159436 07/13/07 02:25 PM
Joined: May 2003 Posts: 2,924 mesquite tx brokeda Member
brokeda Member Joined: May 2003 Posts: 2,924 mesquite tx	They make a CTI package for TDA, includes ACD Package. https://www.isttechnology.com/index_old.html

Re: display number of calls waiting #159437 07/13/07 02:32 PM
Joined: Oct 2001 Posts: 4,043 US MrGemini Member
MrGemini Member Joined: Oct 2001 Posts: 4,043 US	OBT, try this. https://www.isttechnology.com/computer_telephony_intergration.html MrG

Re: display number of calls waiting #159438 07/13/07 10:45 PM
Joined: Jan 2007 Posts: 2,125 Likes: 4 Kilkenny Ireland OBT Admin
OBT Admin Joined: Jan 2007 Posts: 2,125 Likes: 4 Kilkenny Ireland	Thanks, brokeda and MrG, have ye used this package before? I had a look at the site and it doesn't say if it will show all groups incoming call count automaticly ken “I have not failed. I've just found 10,000 ways that won't work.”

Re: display number of calls waiting #159439 07/14/07 01:38 AM
Joined: Oct 2001 Posts: 4,043 US MrGemini Member
MrGemini Member Joined: Oct 2001 Posts: 4,043 US	OBT, I haven't used it yet but if you click on their "contact us" link you can e mail Tech. support or any other Dept. and ask them. G

Re: display number of calls waiting #159440 07/14/07 03:28 AM
Joined: Oct 2005 Posts: 1,078 The Berkshires ,Massachusetts county wide Member
county wide Member Joined: Oct 2005 Posts: 1,078 The Berkshires ,Massachusetts	https://www.g3novacommunications.com/ ck this out as well

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