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Joined: Oct 2005
Posts: 1,078
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Joined: Oct 2005
Posts: 1,078 |
i know this is a silly question but who
has 32 phones ringing off the the hook unless this is a household!
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Joined: Oct 2007
Posts: 12
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It's a real estate agency, so it's almost a household. The ringing is silent for most of the extensions. But the owner wants this to be done this way and I have to find a solution to the problem.
As the TDA30 is full, all extensions used. The next step for him is to upgrade to TDA100 or some VoIP solution. If he upgrades to TDA100 I have to solve this anyway, as the ICD groups of the TDA100 only holds 32 members.
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Joined: Oct 2005
Posts: 1,078
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Originally posted by Michel:
For Europe: TDA15,30,100,200 and 600 can have 128 members. But standard is 32 members for 15/30. For change this setting you have to log in at the highest level (Company level). I'LL BITE HOW DO YOU LOGIN TO COMPANY LEVEL?
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Joined: Jan 2007
Posts: 1,217
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Tech Support can only get into company level...
Aaron
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Joined: Jul 2004
Posts: 17
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Joined: Jul 2004
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94astro, you are right.
Ask Tech support for remote login and ask them to change this setting.
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Joined: Oct 2007
Posts: 12
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Well the customer is upgrading to TDA100, hopefully before the end of this year. So I think I'll wait with the ICD group changes until then.
Thank you for all your help and info about this problem.
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Joined: Oct 2007
Posts: 12
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Posts: 12 |
Sorry but I forgot to post the solution to this problem. It is possible to change this using "sales company" level. Then under menu 3.5.3 there is a field that is marked "128 Extensions for ICD groups". Just check "enable".
Regards
Gunnar
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Joined: Jun 2005
Posts: 2,256
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Thanks for the update 
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