|
Joined: Jun 2005
Posts: 114
Member
|
OP
Member
Joined: Jun 2005
Posts: 114 |
This is my TD1232/TVS100 installation ailing again.. TVS has 4 ports, & all calls to CO lines are directed to ext 165 ( i.e. these 4 ports). TD1232 uses jacks 22 & 23 for the TVS.
I got a call from the department that uses this system, saying that they could make only one call into the system- second call got RNA.
Please confirm that I am diagnosing this right..
Here's what I did:
I could establish 2 simultaneous calls - third gets RNA.
From a system phone, if you dial 165 or 166 - it gets the voicemail system. 167 & 168 - "NOT VALID" in display on system phone.
First thing I thought was bad extension port in the TD1232..
I changed the "Bad" jack ( 23-1 & 23-2 ) back to a normal port, and plugged in a system phone. Worked fine.
I checked the settings in 117 & 118 - they show 22 & 23 as voicemail ports( correctly).
Checked continuity from 22 & 23 jacks on the block to the modular line cords that plug into the TVS-100 port cards. This was OK.
Plugged in my laptop, and rebooted the TVS.. All 4 ports are recognized. DPITS online.
I powered down the TVS, swapped the port cards. powered up. Again, (laptop showed) all 4 ports were recognized, but this time ** DPITS not established **
I powered down, swapped them back, powered up. DPITS established, and again only the first two ports ( 165 & 166 ) work.
I vote for a bad TVS port card ( #2 ).. Am I missing anything?
Thanks to this great group!
DP
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Oct 2001
Posts: 4,043
Member
|
Member
Joined: Oct 2001
Posts: 4,043 |
Phill, make sure you have 2 pair line cords. ports 1 & 2 (165 & 166) are from the left jack on the bottom card. Ports 3 & 4, (167 & 168) are off the left jack of the middle card. If you suspect a bad card, swap them out. Make sure the ground bar is tightened down on the cards. You may want to check the XDP on ports 22 & 23 and see that's off. --------------- MrG
|
|
|
|
Joined: Jun 2005
Posts: 114
Member
|
OP
Member
Joined: Jun 2005
Posts: 114 |
Mr G,
Yup - 2-pair line cords.. The line cords are plugged into the left jacks on the TVS cards. XDP is on ( seems to turn on whenever you assign them in 117 as vm ports.)
This system was working for more than 1 1/2 years before now...
I don't have a spare port card - will order one tomorrow...
About the grounding bar...not sure about this.. there's a piece of metal on the front of the cards with spring metal fingers, but nothing to contact to as far as I can see...except maybe the closed door - but that's plastic..
Thanks.
DP
|
|
|
|
Joined: Jun 2005
Posts: 114
Member
|
OP
Member
Joined: Jun 2005
Posts: 114 |
Looked in the installation manual for the TVS100. We don't have the ground strap - probably never had it -this is a donation system, and I didn't know about the strap.
Something else to order tomorrow.
|
|
|
Forums84
Topics94,294
Posts638,834
Members49,769
|
Most Online5,661 May 23rd, 2018
|
|
1 members (BobRobert),
126
guests, and
337
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|