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#163169 11/14/08 02:04 PM
Joined: Oct 2005
Posts: 39
OP Offline
Joined: Oct 2005
Posts: 39
OK, here's the scenario: I have a Custom Service Greeting (CS1) That's the main greating and tells caller press 1 for Person A, press 2 for Person B, etc. So the caller presses 2 and it tells them "Transfering you to Person B" Please wait a moment"
Person B's extension rings about 3-4 times before going to their Voicemail. Is there a way to reduce the amount of tries (rings) before it goes to their voicemail? I can't seem to find the paramater. As the caller only hears silence during this period where it's ringing that persons extension.

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#163170 11/14/08 02:22 PM
Joined: Nov 2008
Posts: 14
Joined: Nov 2008
Posts: 14
There is .Which phone system do we have the
TVA connected to?

#163171 11/15/08 06:11 PM
Joined: May 2003
Posts: 2,924
Joined: May 2003
Posts: 2,924
under system parameters there is a system no answer timer for all mailboxes.
under mailbox setup there is a setting to change this from system timer to 10 - 60 seconds for any individual mailbox.

Moderated by  Carl Navarro, OBT 

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