|
|
Joined: Apr 2005
Posts: 8
Member
|
|
Member
Joined: Apr 2005
Posts: 8 |
Hi All,
I havent posted here for a while and probably can find the answer i need if I browse, but here is my problem. i am using a dbs system and the original panavoice voice mail computer, upgraded only once in 2003. My problem is that when people dial in on a cell phone, and try to use the directory service to find a user, the tones don't sound right to the system and it hardly ever gets the initials right.
Is there a dtmf tone setting i can adjust or some other setting to make this go away? or do I have to get a new system.
Thanx
Why cant stupidity be painful?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jun 2005
Posts: 2,256
Member
|
|
Member
Joined: Jun 2005
Posts: 2,256 |
There is no setting that I know of that you can change. It is probably the older boards in the Panavoice. You may be able to get a newer board and try to see if it works any better.
Another option would be keeping the DBS and getting a new voicemail system. There are many third party voicemail systems that integrate nicely with the DBS.
|
|
|
|
|
Joined: Apr 2005
Posts: 8
Member
|
|
Member
Joined: Apr 2005
Posts: 8 |
Thanx for the comeback, when you say some 3rd party work nicely with the DBS, what are they and how easily is the integration with the DBS system?
Why cant stupidity be painful?
|
|
|
|
|
Joined: Dec 2005
Posts: 222
Member
|
|
Member
Joined: Dec 2005
Posts: 222 |
Your cell phone is prob using "short DTMF". You need to go into programming and change them to "long". This usually solved that problem.
John
|
|
|
|
|
Joined: Jun 2005
Posts: 2,256
Member
|
|
Member
Joined: Jun 2005
Posts: 2,256 |
There are several to choose from. I have had pretty good luck with KeyVoice, Amanda, Repartee, and a few others. As far as the way they integrate, most are fairly simple. Most third party systems come with documentation on the integration procedures, some even have cheat sheets.
|
|
|
|
|
Joined: Apr 2005
Posts: 8
Member
|
|
Member
Joined: Apr 2005
Posts: 8 |
Originally posted by johhz:
Your cell phone is prob using "short DTMF". You need to go into programming and change them to "long". This usually solved that problem.
John how do you adjust this on the iphone, i cant find anything like this, and also it happens to alot of our cell phone callers. but thanks
Why cant stupidity be painful?
|
|
|
|
|
Joined: Apr 2005
Posts: 8
Member
|
|
Member
Joined: Apr 2005
Posts: 8 |
Originally posted by rich30529:
There are several to choose from. I have had pretty good luck with KeyVoice, Amanda, Repartee, and a few others. As far as the way they integrate, most are fairly simple. Most third party systems come with documentation on the integration procedures, some even have cheat sheets. which one would you suggest for a 2 cabinet dbs system for a company with 10 lines and about 25 employees? might grow to 100 in 2 years. I want something I can install myself like the panavoice, using the 4 port type board. Thanks again for the help
Why cant stupidity be painful?
|
|
|
|
|
Joined: Jun 2005
Posts: 2,256
Member
|
|
Member
Joined: Jun 2005
Posts: 2,256 |
They're all similar in features for the most part, so it would really be just a matter of preference.
Take a look at the Amanda for Workgroups voicemail.
|
|
|
|
|
Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
|
|
Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
The problem I find is that it takes a caller who's using a cell phone longer to input names that if they were using let's say a desk phone. There is a setting in the Easymade Applications screen to change the timer for callers that are dialing digits while in the directory. I think the default is 1000 milliseconds. Change it to 3000 (3 seconds) and see if it helps. It won't hurt anything to extend that timer.
|
|
|
|
|
Joined: Apr 2005
Posts: 8
Member
|
|
Member
Joined: Apr 2005
Posts: 8 |
Originally posted by phonemeister:
The problem I find is that it takes a caller who's using a cell phone longer to input names that if they were using let's say a desk phone. There is a setting in the Easymade Applications screen to change the timer for callers that are dialing digits while in the directory. I think the default is 1000 milliseconds. Change it to 3000 (3 seconds) and see if it helps. It won't hurt anything to extend that timer. is there an easymade applications screen on my panavoice?
Why cant stupidity be painful?
|
|
|
|
Forums84
Topics94,556
Posts640,128
Members49,862
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
52
guests, and
84
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
