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I can’t get MOH to play over any of the Panasonic system phone stations. Already reinitialized the KSU and tried putting just one KXT-7425 on extension 101 and still can’t get MOH to play when the digit 1 is pressed. Also there is no conformation tone being heard when the digit 1 is pressed, to turn MOH off.
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K,  What system? Can the MOH be heard by a caller placed on hold? --------------------------- MrG
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Panasonic KX-TD1232 v.4
Yes MOH is working when a caller is placed on hold.
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Joined: Oct 2001
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Check field 803. Make sure you have the same source setting in BGM as you do for MOH.
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MrG
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I'll have one of our technicians recheck that parameter, but I would have thought all that would have been set back to their default settings when we reitialized the KSU.
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OK both Hold & BGM come up as Music1. We tried to disable BGM by pressing digit 2 and then store to save the change but both BGM and Hold come up as Music1. We can not change BGM to anything but Music1.
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Joined: Oct 2001
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the only other field to check is 990, area 2, bit 10.
Make sure it's a 1
If your checking it through a PT I believe it counts from right to left.
Also try resetting it.
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MrG
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We won't be going back to the site till next week. I'll let you know how we make out when we get back there again. Thanks
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