|
|
|
|
Joined: Sep 2009
Posts: 7
Member
|
|
Member
Joined: Sep 2009
Posts: 7 |
I can’t get MOH to play over any of the Panasonic system phone stations. Already reinitialized the KSU and tried putting just one KXT-7425 on extension 101 and still can’t get MOH to play when the digit 1 is pressed. Also there is no conformation tone being heard when the digit 1 is pressed, to turn MOH off.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Oct 2001
Posts: 4,043
Member
|
|
Member
Joined: Oct 2001
Posts: 4,043 |
K,  What system? Can the MOH be heard by a caller placed on hold? --------------------------- MrG
|
|
|
|
|
Joined: Sep 2009
Posts: 7
Member
|
|
Member
Joined: Sep 2009
Posts: 7 |
Panasonic KX-TD1232 v.4
Yes MOH is working when a caller is placed on hold.
|
|
|
|
|
Joined: Oct 2001
Posts: 4,043
Member
|
|
Member
Joined: Oct 2001
Posts: 4,043 |
Check field 803. Make sure you have the same source setting in BGM as you do for MOH.
-----------------------
MrG
|
|
|
|
|
Joined: Sep 2009
Posts: 7
Member
|
|
Member
Joined: Sep 2009
Posts: 7 |
I'll have one of our technicians recheck that parameter, but I would have thought all that would have been set back to their default settings when we reitialized the KSU.
|
|
|
|
|
Joined: Sep 2009
Posts: 7
Member
|
|
Member
Joined: Sep 2009
Posts: 7 |
OK both Hold & BGM come up as Music1. We tried to disable BGM by pressing digit 2 and then store to save the change but both BGM and Hold come up as Music1. We can not change BGM to anything but Music1.
|
|
|
|
|
Joined: Oct 2001
Posts: 4,043
Member
|
|
Member
Joined: Oct 2001
Posts: 4,043 |
the only other field to check is 990, area 2, bit 10.
Make sure it's a 1
If your checking it through a PT I believe it counts from right to left.
Also try resetting it.
------------------------
MrG
|
|
|
|
|
Joined: Sep 2009
Posts: 7
Member
|
|
Member
Joined: Sep 2009
Posts: 7 |
We won't be going back to the site till next week. I'll let you know how we make out when we get back there again. Thanks
|
|
|
|
Forums84
Topics94,557
Posts640,130
Members49,862
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
72
guests, and
92
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
