sundance-communications.com/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems Help with Caller ID - URGENT!

Hello everyone!

I have a question and need your help in whihc approach to take.

I have ta-824 and tva-50. 3 Phone lines, one - verizon and two lines - VOip. When my provider was Broadvox, caller id appeared as Area code + number. Automatic routing worked great. Now Broadvox went out of business. New company PhonePower sends +1 befor a number. That messes up the whole picture. Call routing on those two lines does n ot work. I do not know how to approach this. I contacted them but they cannot do anything about it.

How can I get rid of everything before area code on those two lines. and keep the verizon line untouched as everything is great there.

Please, help !!!

Thank you very much!

In the programming manual check out page 74, field 903.
Remove 1 digit and see if that helps.
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MrG

Mr G thank you..

I tried that... it stil shows one... as far as I understand that affects all phone lines right?

If this is on local calls then your going to have to adjust 901 & 902 also.
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MrG

which calls are considered local? nowadays all calls are dialed 1+areacode+number... So do I leave those fields empty and only alter long distance fields?

The system considers a call local based on entries in 901.
I recommend you check out page 74 in the actual programming manual and also take a look at all those fields 901 - 903.
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MrG

Mr G, I reviewed that feature even before my post. It does not affect how caller ID is dysplayed during the call. It supposed to alter it when it is stored in the log. Actually, I tried that, I do not see that anything changes in the log either. Really strange.
Do not know what to do about this

Look at Maint console 9.1 Main, Caller ID Modification.
If you are receiving all numbers 1+ 10 digits:
Enter local area codes up to 5, make removed digits
to be 1. Added digits 0.
long distance calls: Removed digits 0, added digits 0.
There are no different settings for different lines
on an 824.
TAW 848 or TDA 50 have multiple CID tables that can be assigned via trunk groups.

Thank you. For some reason no matter what I do in there, the number comes out the same way it comes. Same for log. No changes. Maybe my system is defective?

Is it treating the Verizon line the same way?
Did you try resetting the system after the changes were made?
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MrG