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Joined: Feb 2010
Posts: 3
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OP
Member
Joined: Feb 2010
Posts: 3 |
Hi,
Every now and then, I get the opportunity to setup call queuing for my micro business clients.
How do I get a One Extension ICD Group to divert calls to its Mailbox ?
I have 2 receptionists handling separate group of doctors. Each reception has been setup as a one man queue agent. But today one of the receptionist didnt show up, and her calls needed to go directly to voicemail.
How do I get this in on a button programming easily?
I tried Group forward to VM, but it goes to the AA greeting. Tried Group Forward to the member extension but it rings the extension before going to VM.
I dont want the ICD group mailbox here. ONLY the Extension Mailbox should take messages. Want to leave it easy for the receptionist.
Any help would be great.
I don't give discount, I give service !
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Joined: Oct 2001
Posts: 4,043
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Member
Joined: Oct 2001
Posts: 4,043 |
O-M-I,  It would be nice to what system model you have. ---------------------- MrG
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Joined: May 2003
Posts: 2,924
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Member
Joined: May 2003
Posts: 2,924 |
Ditto Mr G!!!!!!!!!!!!!!!
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