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Joined: Feb 2010
Posts: 3
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Joined: Feb 2010
Posts: 3
Hi,
Every now and then, I get the opportunity to setup call queuing for my micro business clients.
How do I get a One Extension ICD Group to divert calls to its Mailbox ?
I have 2 receptionists handling separate group of doctors. Each reception has been setup as a one man queue agent. But today one of the receptionist didnt show up, and her calls needed to go directly to voicemail.

How do I get this in on a button programming easily?

I tried Group forward to VM, but it goes to the AA greeting. Tried Group Forward to the member extension but it rings the extension before going to VM.

I dont want the ICD group mailbox here. ONLY the Extension Mailbox should take messages. Want to leave it easy for the receptionist.

Any help would be great.


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Joined: Oct 2001
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Joined: Oct 2001
Posts: 4,043
O-M-I, welcome
It would be nice to what system model you have.
----------------------
MrG

Joined: May 2003
Posts: 2,924
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Joined: May 2003
Posts: 2,924
Ditto Mr G!!!!!!!!!!!!!!!


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