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#166458 06/02/10 10:15 AM
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Adam D Offline OP
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I have a client whos looking for a phone system in their new business. Its all new construction so we've yet to run wires. I'll be running cat5 to each phone jack to cover anything I might do.

The main thing they want is a phone system that they can run a report on. They basically want to see the calls coming in and the calls gong out and the extensions who are on the phone and who/where they are coming/going... easy enough.

I sell panasonic but don't do a lot of phone systems, so wasnt sure which panasonic product might be best for them. Its a small medical office with maybe 10 phones we'll be putting in. POTS lines no VoIP necessary for them. So i was thikning of a TDA/TDE system, but wasnt sure on the reporting end... any recomendations?

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#166459 06/02/10 12:24 PM
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If you Do a TDE or NCP you can Telenet From anywhere
on the network for raw smdr !
If they are looking for Cradle to Grave reporting
for acd you can install a NCV-200 voicemail or
https://www.poltys.com/ software or both.

#166460 06/02/10 12:40 PM
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interesting the NCV has been discontinued here as was the KXTDA

from what the post says i would asume the user wants to do live call reporting i dont use telnet myself but would i be right to say that this report would only report after the call is complete.?

peter

#166461 06/02/10 02:01 PM
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Is that not what a report is by definition?
After the Fact.

#166462 06/02/10 03:55 PM
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Adam D Offline OP
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It does not have to be live... it can be after the calls done. They want to be able to see "ohh bob was on the phone with 555-2312 for 5 minutes on friday the 12th of march...

#166463 06/02/10 04:13 PM
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Adam has just answered the question as to his requirements so i sapose that ends that conversation

as to the software
Hyperterminal is free with windows xp,this will list all calls on a call by call basis you would have to sive the results if your looking for a particular extension Only.
you can also get any number of profesional call logging software like softex ringmaster these can display by extension reports but are normally used to produce bills
i am sure KXTVET will have a load of options also

peter

#166464 06/02/10 08:22 PM
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Adam D Offline OP
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Wait im confused... hyperterminal? Are we all on the same page here??? I want to install like a TDA/TDE phone system, isnt there software that runs with the panasonic system that can tell me what calls were made/etc... ??

I know Allworx has it built into their system and has a web interface, but thats a different system and id rather use panasonic...

#166465 06/02/10 08:36 PM
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You can use external software connecting to the pbx via a comport. Panasonic has a very limited software Panalog which will log real time lines of call activity including extension #, caller ID, incoming vs. outgoing, etc. No way to generate any reports though, just scrolling. Peter is right you can use hyperterminal to get this info. For real call logging & report generators I have used Trisys. You can view live call activity & generate reports about any way needed.


It's called the law of NANG, "No Asky, No Getty".
#166466 06/02/10 08:40 PM
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Adam D Offline OP
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I googled some stuff and saw something called ProSMDR, any experience with it? Free trial so i'll test it on my TDA100 at work to see how i like it, its only $79 then if i like it.

I see what your saying now. I could have my programmer write something but that would take time, cost more then i bet the client wants to spend. I'll also look at Trisys that you mentioned.

#166467 06/02/10 08:50 PM
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panalog is cheap and it's good


Serving greater Fond du Lac WI with Allwrox and Panasonic Phone Systems
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