web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 3 1 2 3
#166458 06/02/10 06:15 AM
Joined: Jan 2009
Posts: 94
Adam D Offline OP
Member
OP Offline
Member
Joined: Jan 2009
Posts: 94
I have a client whos looking for a phone system in their new business. Its all new construction so we've yet to run wires. I'll be running cat5 to each phone jack to cover anything I might do.

The main thing they want is a phone system that they can run a report on. They basically want to see the calls coming in and the calls gong out and the extensions who are on the phone and who/where they are coming/going... easy enough.

I sell panasonic but don't do a lot of phone systems, so wasnt sure which panasonic product might be best for them. Its a small medical office with maybe 10 phones we'll be putting in. POTS lines no VoIP necessary for them. So i was thikning of a TDA/TDE system, but wasnt sure on the reporting end... any recomendations?

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#166459 06/02/10 08:24 AM
Joined: Aug 2009
Posts: 1,116
Member
Offline
Member
Joined: Aug 2009
Posts: 1,116
If you Do a TDE or NCP you can Telenet From anywhere
on the network for raw smdr !
If they are looking for Cradle to Grave reporting
for acd you can install a NCV-200 voicemail or
https://www.poltys.com/ software or both.

#166460 06/02/10 08:40 AM
Joined: May 2004
Posts: 324
Member
Offline
Member
Joined: May 2004
Posts: 324
interesting the NCV has been discontinued here as was the KXTDA

from what the post says i would asume the user wants to do live call reporting i dont use telnet myself but would i be right to say that this report would only report after the call is complete.?

peter

#166461 06/02/10 10:01 AM
Joined: Aug 2009
Posts: 1,116
Member
Offline
Member
Joined: Aug 2009
Posts: 1,116
Is that not what a report is by definition?
After the Fact.

#166462 06/02/10 11:55 AM
Joined: Jan 2009
Posts: 94
Adam D Offline OP
Member
OP Offline
Member
Joined: Jan 2009
Posts: 94
It does not have to be live... it can be after the calls done. They want to be able to see "ohh bob was on the phone with 555-2312 for 5 minutes on friday the 12th of march...

#166463 06/02/10 12:13 PM
Joined: May 2004
Posts: 324
Member
Offline
Member
Joined: May 2004
Posts: 324
Adam has just answered the question as to his requirements so i sapose that ends that conversation

as to the software
Hyperterminal is free with windows xp,this will list all calls on a call by call basis you would have to sive the results if your looking for a particular extension Only.
you can also get any number of profesional call logging software like softex ringmaster these can display by extension reports but are normally used to produce bills
i am sure KXTVET will have a load of options also

peter

#166464 06/02/10 04:22 PM
Joined: Jan 2009
Posts: 94
Adam D Offline OP
Member
OP Offline
Member
Joined: Jan 2009
Posts: 94
Wait im confused... hyperterminal? Are we all on the same page here??? I want to install like a TDA/TDE phone system, isnt there software that runs with the panasonic system that can tell me what calls were made/etc... ??

I know Allworx has it built into their system and has a web interface, but thats a different system and id rather use panasonic...

#166465 06/02/10 04:36 PM
Joined: Jun 2008
Posts: 13
Member
Offline
Member
Joined: Jun 2008
Posts: 13
You can use external software connecting to the pbx via a comport. Panasonic has a very limited software Panalog which will log real time lines of call activity including extension #, caller ID, incoming vs. outgoing, etc. No way to generate any reports though, just scrolling. Peter is right you can use hyperterminal to get this info. For real call logging & report generators I have used Trisys. You can view live call activity & generate reports about any way needed.


It's called the law of NANG, "No Asky, No Getty".
#166466 06/02/10 04:40 PM
Joined: Jan 2009
Posts: 94
Adam D Offline OP
Member
OP Offline
Member
Joined: Jan 2009
Posts: 94
I googled some stuff and saw something called ProSMDR, any experience with it? Free trial so i'll test it on my TDA100 at work to see how i like it, its only $79 then if i like it.

I see what your saying now. I could have my programmer write something but that would take time, cost more then i bet the client wants to spend. I'll also look at Trisys that you mentioned.

#166467 06/02/10 04:50 PM
Joined: Dec 2005
Posts: 222
Member
Offline
Member
Joined: Dec 2005
Posts: 222
panalog is cheap and it's good


Serving greater Fond du Lac WI with Allwrox and Panasonic Phone Systems
www.fdl.net
www.jzorn.com
Page 1 of 3 1 2 3

Moderated by  Carl Navarro, OBT 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
teleco 4
Who's Online Now
2 members (Toner, justbill), 125 guests, and 233 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5