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Joined: Jun 2011
Posts: 1
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Member
Joined: Jun 2011
Posts: 1 |
I have a dual cabinet system with an ISDN card. System has been in place for 7 or 8 years. This pas week the system went haywire. Looks like most programming was lost and now have a couple of bad ports on the master cab. I reprogrammed system, which seems to have resolved issues except for one. on (9) extensions (all on cabinet-2), all outgoing calls are "Restricted". I have never had TRS/ARS activated in any way. Currently nothing is listed in an areas of restriction.
I can use a flex key or dial "9" to grab a line. As soon as I press any digit, the lcd displays "RESTRICTED"....
Please help.
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Joined: Jan 2007
Posts: 2,125 Likes: 4
Admin
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Admin
Joined: Jan 2007
Posts: 2,125 Likes: 4 |
The extension could be locked. This can be reset through main phone. I can't remember the code off hand. Look up manager guide for unlock extension
“I have not failed. I've just found 10,000 ways that won't work.”
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
And make notes on ALL programming and corrections you do while waiting for the replacement MEMORY BATTERYS you need to prevent further DUH-UH's from the system.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Aug 2009
Posts: 1,118
Member
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Member
Joined: Aug 2009
Posts: 1,118 |
If you think the database was scrambled i'd re-initialize and reprogram !
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Joined: Mar 2006
Posts: 187
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Joined: Mar 2006
Posts: 187 |
Nevermind re-read your post and you can reach them dialing 9
Try to call an extension from Cabinet 1 from Cabinet 2 if they are not synced properly you won't be able to call cross cabinets and since the CO's are in Cabinet 1 Cabinet 2 would not be able to use them to dial.
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Joined: Aug 2009
Posts: 1,118
Member
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Member
Joined: Aug 2009
Posts: 1,118 |
good catch D he has told you the easy test to see if the 2 cabs are playing nicely !! good on D
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