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Joined: Jul 2004
Posts: 20
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Joined: Jul 2004
Posts: 20 |
In our digital system with Imagen voicemail, none of the voice mailboxes not associated with a physical set are not working. You get fast-bust for a few seconds than a new dial tone. "regular" mailboxes work. Even the "0" for the operator doesn't work. Any ideas? Thanks!
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Joined: Jul 2004
Posts: 20
Member
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Member
Joined: Jul 2004
Posts: 20 |
CORRECTED SPELLING In our digital system with Imagen voicemail, none of the voice mailboxes not associated with a physical set are working. You get fast-busy for a few seconds then a new dial tone. "Regular" mailboxes (ones associated with a physical set) work. Even the "0" for the operator doesn't work. Any ideas? Thanks
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Joined: Aug 2003
Posts: 1,281
Moderator-Telrad
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Moderator-Telrad
Joined: Aug 2003
Posts: 1,281 |
They won't! You have to dial into the voicemail to access them. There Guest mailboxes I guess. They can be acces though auto attendant on outside lines.
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Joined: Jul 2004
Posts: 20
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Member
Joined: Jul 2004
Posts: 20 |
Duhh! Sorry, I'm new to this system. OK, so how does the receptionist transfer an outside call to one of these mailboxes. It's possible that's she's doing something wrong (she's new, too).
Thanks!
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Joined: Aug 2003
Posts: 1,281
Moderator-Telrad
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Moderator-Telrad
Joined: Aug 2003
Posts: 1,281 |
Set up a speedail key for her and put in TRANSFER (the hunt group of the voicemail) 2. This will let her transfer right into the mailbox by dail the guest mailbox on her key dial pad.
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Joined: Jul 2004
Posts: 20
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Member
Joined: Jul 2004
Posts: 20 |
Chair to keyboard interface error! Thanks for your help!
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