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Joined: Jan 2011
Posts: 47
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Joined: Jan 2011
Posts: 47 |
Hey guys, I got the connegy dialer installed on my workstation, but I can not make any external calls using it. What do I need to do to get an outside line? I tried dialing 95555551212 like I normally do but it has a telrad recording say the number you are dialing can not be reached. If i just dial a 9 with it, I can dial out the rest of the digits on my phone and it works great, I just can't dial it all in one sitting.
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Joined: Feb 2005
Posts: 274
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Joined: Feb 2005
Posts: 274 |
what is your version and do you have a TVSE?
TG
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Joined: Jan 2011
Posts: 47
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Joined: Jan 2011
Posts: 47 |
i do have a tvse, but i dont know the version, probablely 3-4 years since lasr updated
TVSe Software release: IPC_PC_Software_Rel03_Build00.48
TVSe Gateway release: IPC_Proxy_Rel03_Build00.52
iPicasso release: i.Picasso_VER_IPC.114
sw version: 03.00.27
boot: 03.00.27
3015IP release: ST3015IPV80
WEB Content release: IPC_WEBCONTENT_VER03.00.44
LINUX Install release: IPC_linux_Build_03.10
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Joined: Feb 2005
Posts: 274
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Joined: Feb 2005
Posts: 274 |
If you profile in the dialer is correct. Check the dialing properties, similar to using a modem.
TG
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Joined: Jan 2011
Posts: 47
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Joined: Jan 2011
Posts: 47 |
I tried 9,5555551212 but it strips everything but the 9 out of the number, tried a P, but it does the same. I just can't get it to make an external call. I keep getting the lady saying "The number you are dialing has not been recognized." Then fast busy.
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Joined: Feb 2005
Posts: 274
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Joined: Feb 2005
Posts: 274 |
Can you place calls from the TVSE-> Web interface? Log in using station number and ecc code and set up a speed dial and try placing a call.
TG
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Joined: Jan 2011
Posts: 47
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Joined: Jan 2011
Posts: 47 |
OK, Yes, I logged in, created a speed dial, and then clicked dial(next to it). The call was placed externally and the external phone rang. Then I went to the dialer, pressed "get speed dial numbers". My new speed dial entry was loaded into the dialer with the name I had given it. I pressed that speed dial button, but the result was still the women telling me the number has not been recognized. I then took the 9 out of the speed dial number, and it works! So the 9 is needed in the web interface, but the 9 is not needed to place it through the dialer.
Thanks for your help in talking through this!
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Joined: Feb 2005
Posts: 274
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TG
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Joined: Aug 2002
Posts: 4,934 Likes: 1
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Administrator
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Check station features> station attributes> application external route. Is it set for LCR. This is the reason you dont need the 9
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