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DK424 Ext with two calls on hold means BUSY #177467 04/12/04 01:10 PM
Joined: Feb 2004 Posts: 54 Sacramento, CA Hammerdown Member
Hammerdown Member Joined: Feb 2004 Posts: 54 Sacramento, CA	Four cabinet system with 50 analog CO's ring into main anwsering point and get transferred out to individual extensions. Most of the extensions are able to have two calls on hold at thier extension and receive a third voice announce and call sent to them. There is one extension however that returns a BUSY when you try to send it that third call. These are 10 button phones with identical Pooled Line Keys. I have looked in programs 30, 31, & 35 to make sure all phones are the same. Any ideas? Hammer

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Re: DK424 Ext with two calls on hold means BUSY #177468 04/12/04 04:10 PM
Joined: Jun 2003 Posts: 3,273 Likes: 1 Los Angeles, CA phonemeister Moderator-Toshiba
phonemeister Moderator-Toshiba Joined: Jun 2003 Posts: 3,273 Likes: 1 Los Angeles, CA	Are you sure in prog 35 you have LED 19 on for that station?

Re: DK424 Ext with two calls on hold means BUSY #177469 04/12/04 05:35 PM
Joined: Feb 2004 Posts: 54 Sacramento, CA Hammerdown Member
Hammerdown Member Joined: Feb 2004 Posts: 54 Sacramento, CA	Most definitely. If it was not, wouldn't I see the problem crop up after the first call is on hold and then you announce and transfer the second call? Why is it happening after 2 calls on hold and the third returns the busy? Hammer

Re: DK424 Ext with two calls on hold means BUSY #177470 04/13/04 06:24 AM
Joined: Jun 2003 Posts: 3,273 Likes: 1 Los Angeles, CA phonemeister Moderator-Toshiba
phonemeister Moderator-Toshiba Joined: Jun 2003 Posts: 3,273 Likes: 1 Los Angeles, CA	How are the keys on that phone programmed? Button 1 is a pdn. What is on button 2 and 3?

Re: DK424 Ext with two calls on hold means BUSY #177471 04/13/04 12:00 PM
Joined: Feb 2004 Posts: 54 Sacramento, CA Hammerdown Member
Hammerdown Member Joined: Feb 2004 Posts: 54 Sacramento, CA	They are Pooled Line Keys - 301, 302, 303, 304, 305, 305, 307, *699, 497. Hammer

Re: DK424 Ext with two calls on hold means BUSY #177472 04/13/04 12:32 PM
Joined: Jun 2003 Posts: 3,273 Likes: 1 Los Angeles, CA phonemeister Moderator-Toshiba
phonemeister Moderator-Toshiba Joined: Jun 2003 Posts: 3,273 Likes: 1 Los Angeles, CA	You have 7 pool groups? I think that buttons 2, 3 and 4 should be 301 for this to work.

Re: DK424 Ext with two calls on hold means BUSY #177473 04/13/04 02:14 PM
Joined: Feb 2004 Posts: 54 Sacramento, CA Hammerdown Member
Hammerdown Member Joined: Feb 2004 Posts: 54 Sacramento, CA	Yep 7 pool groups. Why would all the other extensions be able to handle the third call, and this one cannot? They are all programmed the same. I know, I'm racking my brain trying to understand it. Hammer

Re: DK424 Ext with two calls on hold means BUSY #177474 04/13/04 03:22 PM
Joined: Aug 2002 Posts: 4,934 Likes: 1 Lakeland,Florida,USA SSPhone Administrator
SSPhone Administrator Joined: Aug 2002 Posts: 4,934 Likes: 1 Lakeland,Florida,USA	check program 09 trunk groups. Are all of the 50 trunks in 1 trunk group? Telrad Digital Programmer Kits Toshiba Voicemail Network Programmer Kits TeamViewer Remote Support BUY Remote Support

Re: DK424 Ext with two calls on hold means BUSY #177475 04/13/04 03:45 PM
Joined: Feb 2004 Posts: 54 Sacramento, CA Hammerdown Member
Hammerdown Member Joined: Feb 2004 Posts: 54 Sacramento, CA	Um, do you mean program 16? The 50 CO's are split up into seven groups. I don't see the relevence to this problem? Hammer

Re: DK424 Ext with two calls on hold means BUSY #177476 04/13/04 05:02 PM
Joined: Jun 2003 Posts: 3,273 Likes: 1 Los Angeles, CA phonemeister Moderator-Toshiba
phonemeister Moderator-Toshiba Joined: Jun 2003 Posts: 3,273 Likes: 1 Los Angeles, CA	Is the pdn free when the third call is sent? How about prog *34, is led 1 on for that port?