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Joined: Nov 2004
Posts: 18
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Joined: Nov 2004
Posts: 18 |
I have a customer that has a phone go to voice mail after 8 seconds when she is using the phone hands free. Set is a DKT2020sd voicemail is a Stratagy Dk with VDK 2Na/1.03 software and the KSU 424. The extension is 200 and the port is 000. Have any of you come across this?
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Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
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Former Moderator-Toshiba, Request an Installer
Joined: Sep 2004
Posts: 2,017 |
Sounds like her phone is set for call forwarded/no answer to VM. Clear that and try it. But you need to put it back on for her calls to go to voice mail.
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Joined: Nov 2004
Posts: 18
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Joined: Nov 2004
Posts: 18 |
I have cleared forward to vm no answer and it still happens. This happens only when someone calls her extension 200 as 2001 to talk. Then 8 seconds the call goes to vm.
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Joined: Aug 2003
Posts: 226
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Joined: Aug 2003
Posts: 226 |
Why are you dialing a 1 after the ext number 200. Would this cause the ext to change from handsfree to ringing and possibly end up going to voice mail.
JBW
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Joined: Nov 2004
Posts: 18
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Joined: Nov 2004
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When you dial an extension number followed by 1 the extension goes off hook hands free. This extension does this for 8 sec. then goes to voice mail if the handset is picked up it does not go to voicemail.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Turn on led 16 in program 35 for port 000.
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Joined: Nov 2004
Posts: 18
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Joined: Nov 2004
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Thank you all for your help.
Jeff
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