|
|
|
|
Joined: Jan 2005
Posts: 1
Member
|
|
Member
Joined: Jan 2005
Posts: 1 |
We have a CTX100 system that I am new to. I have been going through the manual but am unable to find the info I need. In the phone system, when you call in there is a menu, option 1 for .. option 2 for .., when a customer selects this, depending on which selection is made the phone/phones will ring. On 1 of the options (option 3) I need to set it up were if no one answers that line the system will forward the call to another call group, lets say Option 1 in the menu system. How do I do this? Basically I want to remove the Voice mail from that line and forward all unanswered calls to another group.
Another thing I have been looking for is... When a customer selects option 1, there are 2 extensions that ring (its a call center) how do I add extensions to this group?
Thanks for the help in advance,
Jason
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
|
|
Former Moderator-Toshiba, Request an Installer
Joined: Sep 2004
Posts: 2,017 |
|
|
|
|
Forums84
Topics94,526
Posts640,017
Members49,852
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
379
guests, and
59
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
