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#180642 05/13/05 02:58 PM
Joined: Mar 2005
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pmc Offline OP
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I have a CTX100 with an internal Strategy VM card. The admin mailbox (999) used to work but now when I access it it just says "Thanks for calling, goodbye".

What do I need to do? I tried changing the extension to 999 (it was H), I tried 999H, and I tried resetting the password...

help!

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Hmmm....I have another office that has a Strata 40i with the external Strategy VM. That one doesn't have a modem for me to access it with the software, and it does the same thing when I press 999.

Is this a different issue? Is this fixable without using the VM admin software?

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Dialing 999 on a Stratagy Voice Mail will make it hang up, to access the mailbox dial * 999 then password to enter the mailbox. The H in the extension field is for hang up

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Also, make sure the dnd is off in box 999 (so it processes whats in the extension field) and remains off so you don't create a possible loop if any other mailbox chain dones to it.

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pmc Offline OP
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Thanks all! It's working great now. I think it was user error....


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