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Joined: May 2005
Posts: 7
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Joined: May 2005
Posts: 7 |
Not familiar with this phone system - customer complaining that when calling an extension from one location to another he is getting constant busy - do not disturb - thought it might be a programming issue but not sure how to resolve - anyone know how to fix?
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Joined: Apr 2004
Posts: 4,991
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Joined: Apr 2004
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On every phone or just 1 .
If its only 1 swap the phone with a known good one line cord and all and see if it resolves
the phones on that system could be 20-23 years old.
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Joined: Aug 2003
Posts: 1,573
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Joined: Aug 2003
Posts: 1,573 |
what happens when you call the 1st xtension??????
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Joined: Oct 2002
Posts: 723
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Joined: Oct 2002
Posts: 723 |
Are any of the keys lit?? blf's.. you might have a key programmed for dnd and not labled or labled correctly that's turned on ..maybe even the lights out on it..try another phone there..just some basic suggestions...
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Joined: May 2005
Posts: 7
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Joined: May 2005
Posts: 7 |
Thanks for everyone's help - problem solved - it was a programming issue -
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Joined: Aug 2003
Posts: 1,573
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Joined: Aug 2003
Posts: 1,573 |
tell us what ya did.......
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Joined: May 2005
Posts: 7
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Actually I didn't do anything - it was a trouble a friend was having so he ended up calling on a Toshiba tech - turns out they went onto the line that had the busy or DND and pressed the numbers 4 and 2 which cleared the busy - quite simple if you knew what to do!
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