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Joined: Jul 2005
Posts: 14
Member
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OP
Member
Joined: Jul 2005
Posts: 14 |
Our company purchased and is in the process of installing a Contact DK on our CTX100. Suddenly the voicemail stopped answering calls completely. I have reset the system, deleted the card and rebuilt, but I can't get the vm to answer. Any thoughts?
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Joined: Aug 2003
Posts: 1,573
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Member
Joined: Aug 2003
Posts: 1,573 |
I would upgrade to a DK strategy VM......
The contact is old news......
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Joined: Jun 2005
Posts: 14
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Member
Joined: Jun 2005
Posts: 14 |
The question is what leds are lit on the contact? Also, what color are they?
The contact also has to have a current software release. An older one out of a different system will not work.
As far as the Stratagy, it is about as old as the contact....
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Joined: Jul 2005
Posts: 14
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OP
Member
Joined: Jul 2005
Posts: 14 |
Only the Status light is on and it is green. When I dial any of the vm ports, the port on the card does not light.
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Joined: Jul 2005
Posts: 14
Member
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OP
Member
Joined: Jul 2005
Posts: 14 |
Swapped VM with a CO slot and reprogrammed. It is now answering. I went through setup again in the vm and set up all the mailboxes.
Now when I dial voicemail, rather than getting into my mailbox (203) it prompts to record a message. Is the CTX not set to send the right number of digits perhaps? If I have 3-digit ext numbers what should 579-05, 06, and 17 be?
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Check prog 579 FB14. For a Stratagy, I change the value to 92. Not sure what it would be for the Contact. Leave FB 5,6,7 as default.
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Joined: May 2004
Posts: 187
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Member
Joined: May 2004
Posts: 187 |
I would save the effort and upgrade vm. you will have nothing but problems with that system, and the ivp8 would work very well. you may want to hire a toshiba tech to save your self time.
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