sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems how to program dial 9 or 804 on DK40i

Hi All,
I just playing around with my DK40i and got messup. I can not longer use dial 9 or 804 to dial out, it was my fault .
Could anybody show me how to reprogram on using those dial 9 or 804. What the program number should I use. I have 4 CO line on my dk40i.
Your would be appreciated, and will save my live.

Thank you

Program 16,
Select=00 for "Dial 9"
Select=04 for "Dial 804"

Press/Light Button 01 for CO Line 1
Button 02 for CO Line 2
etc.
Note: if you are not using a programming template, Button 01 is usually labeled "Intercom", and button 01 is usually labeled "Line 1", etc., so lighting the button labeled "Line 4" in Program 16-00 will actually have you grabbing CO line 5 as first choice when you dial 9.

Could also be program 40 and 41.

Hi Jknichols and Phonemeister, thank you so much.
It works back, and button 01 use for "Intercom".
I got something else after reprogram, Now the incomming fax also going to welcoming message and not going directly to the fax machine (analog line).
Is there any program that I was accidently changed, so change the incomming fax setting.

Again, thank you so much.

Pkardono

Are you using DIDs?

I am not sure, but I had TCOU1A, TCIU2A, KSTU2A, KSTS2A, K5RCU2A, TSIU1A.
From the provider I had 4 line (CO line) hunting and the the 4th CO line is the fax line but I use also for outgoing call. The previous setting, all the call goes to 400 for the welcoming message and menu. Any incomming fax which is same number with 4th CO line number forwarded to the fax machine on logical port 008. But now the incoming fax goes to the 400 (welcoming message). I am still doesn't know what I was doing on the program that change the setting.
Is those explanation will help to figure out?

Thank you.

Pkardono

Haven't worked with welcoming messages / menus (I'm doing minor add/changes to a DK280 which my vendor setup about 10 years ago) so I'm not sure how that recognizes a FAX and sends it to port 008.

A temporary fix might be to use program 81 - "Day Immediate Ring" to turn on ringing for port 008.
Enter program 81, select port 008, and light Button/LED 04. Reminder - on a phone with the standard 4 line desi strip this will be labled Line 3, don't let that confuse you.

What voicemail do you have? Some voicemails have fax recognition and some do not.

Do you have "Discriminating ringing" from your phone company? In this case, the fourth line goes to a box that has two outputs, one goes to the voicemail and one goes to another line in the expansion cabinet.

If the "second" number for the fax line rings it has a different ringing pattern and the ringing goes out to the fax. If the regular line four number rings, then it goes to the voicemail.

In this area, Verizon offers discriminated ringing and SBC does not. If your provider tells you that they do not offer discriminating ringing then you probably have a voicemail that listens for a fax tone and sends the fax call to a single line station that is attached to a fax machine.

More info needed to help you out.

For voice mail box I am using IVP8.
I am not sure how is the incoming call handled by my system. It was set up by company who installed the system and I am not longer with service contract.
How do I checked (which program) the setting of incoming call handle by system?
I don't know how to configure.
Since I am still not able to figure out, I toke off the line fax from the system and use as dedicate fax line and not part of the system.
The outgoing call will use only 3 line, until the incoming setting fix.
The problem was start after I was try to use KYYS chip for the built in Auto Attendant.
The built in Auto Attendant still doesn't works.

Regards.

P Kardono

I would like to help you but you are in way over your head. The Kyys is used for Automatic Call Distribution, not voicemail.

The incomming vm calls usually go to mailbox 990 and then chain to mailbox 991 and then someone makes a selection.

Can you get into mailboxes 990 and 991?

I don't understand about line three. Are you talking about the voicemail using line three to page someone or for a person to call out?

In program 81 andd 87 you are setting which group or which station in a voice hunt group will ring in day or night mode.

This is one where it would be productive to bring in a tech and have them work on your system.

If you can tell us what cards are in the ksu in order from left to right and how many lines and extensions you have, I can get you started at least.