set up a mailbox in the following way and put that mailbox in your done chain on your main greeting
Forwarding a Caller Off Site
Using Centrex Transfer
The token string replaces the extension number in the mailbox, which performs the transfer.
Token string for the Stratagy mailbox on a CTX system: @-#450,phone number--H
Token String for the Stratagy mailbox on a Strata DK: @F-#45-phone number--H
Token definitions:
@ Suppress normal mailbox function
F Hook Flash Puts the caller on hold and draws system dial tone
- Pause for ½ second
#45 Performs a flash on the trunk
, Pause for 2 seconds. This waits for the Centrex provider to give steady dial tone.
<phone number> The telephone number as dialed from the local site. (Centrex may require a 9 and a pause before the number)
- Pause ½ second
- Pause ½ second
H Hang up Voice mail releases the port
Note: The pauses after the phone number may need to be replaced by commas depending upon the Centrex provider
In the mailbox DND must be off
In the phone system the following programs should be verified/modified as needed
12 Code 4 Data should be 1 for a ½ second flash on the trunk
Troubleshooting:
1 Verify that the phone number can be dialed from the phone system
2 Verify that the number can be dialed from the voice mail port (not possible with the Stratagy DK system)
3 Verify that you can flash on the trunk and receive Centrex dial tone from the voice mail port (or another single line port when working with the Stratagy DK)
4 Verify that you can manually perform a Centrex transfer from a single line port.
5 When possible monitor the port (in the case of a Stratagy DK this is not possible.. Adjust pauses as required.
To add a greeting after the @ insert P(G1) followed by the F-#45. This will play greeting one of the mailbox you are using to transfer.
