sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems forward to voicemail messed up *problem solved*

Hello,
Not sure if you are working on a CTX with an IVP8 or an IES32, But you can try this.

Press intercom #6041850

This is the forwarding code for the CTX with the Stratagy voicemails.

Hello again,
#6041850 will forward busy/no answer
#6031850 will forward no answer

That one isn't working for me..,.,

I'm gunna paste what Amy and I went through, so that we don't repeat advice...

I *DO* appreciate all the assistance I'm getting, this is a great resource.

--- bear with the long message ---

"Amy DeBruyne"
12/29/2005 11:55 AM

How could you live without voice mail..I think I would crumble up and die!!!!!

Good Luck and let me know how it turns out!

Amy

From: Corey Glover
Sent: Thursday, December 29, 2005 11:54 AM

OK amy I'll try that

once again I appreciate your help on this, i'm starting to think Maybe I'll just have to do without voicemail, LOL

Corey Glover
Inside Security Sales Representative

"Amy DeBruyne"
12/29/2005 11:50 AM

Sounds right!

I’m out of options here. The only other things I can suggest is to unplug your phone from the jack and then plug it back in and/or re-boot the phone system. Not sure if either one will make a difference, but I don’t; know what else for you to try!


From: Corey Glover
Sent: Thursday, December 29, 2005 11:39 AM

Hrm yes .
is it supposed to look like:


#656 ID CODE SET9131


,..,., like there is no space between SET and where I start typing and there is no break between 91 and 31?

Corey Glover


"Amy DeBruyne"
12/29/2005 11:37 AM


That phone works with a couple of model systems. Let me ask you this, when you did the #656 code, were you able to get through the whole sequence and see data programmed on your display?



From: Corey Glover
Sent: Thursday, December 29, 2005 11:22 AM


Toshiba Digital Business Telephone DKT2010-SD LOT NO H6 V.3B =)

Let me know if this tells you what you need otherwise I'll try to get into the server room and check the phone system

Corey Glover

"Amy DeBruyne"
12/29/2005 11:18 AM
To: "Corey Glover" <[email protected]>


OK. Do you know what phone system you have? If you know where it is, look at the outside of the box on the right hand side for a DK then numbers. Maybe we aren’t giving you the right code!?!? If you give me the model of your phone I might be able to tell from that too. The model number will be on the bottom and will be an EKT or DKT with a 4-digit number then a letter(s) at the end: i.e. DKT2010-S


From: Corey Glover
Sent: Thursday, December 29, 2005 10:56 AM


In speed dial 49, I had my cell phone. I've cancelled that speed dial now. still not working.

I tried setting the #656 91ext a few times .... no dice...

My display says CF-BN: 31-850

(My extenstion is 31)

In testing I have been taking an outside line, calling the company and dialing my extension, but I tried from my cell phone as well with the same result.

I am pulling my hair over this!

I appreciate your time and assistance

Corey Glover

"Amy DeBruyne"
12/29/2005 10:40 AM
To: "Corey Glover" <[email protected]>


OK. Did you cancel the VM ID code then try re-setting it? The reason calls go back to the main greeting is because the VM doesn’t know where to send it, hence why you need to set the VM ID code. But, if that code got messed up, you will need to cancel what is there and re-do it.

To cancel VM ID code:

Int.
#656
Redial
SPKR

To set VM ID code:

Int.
#656
91
Your extension number
Redial
SPKR

You may need to set it more than once for it to take.

Also set the MSG ID code:

Int.
#657
92
Your extension number
Redial
SPKR

Does your display say CFBN – 850 as well?

What is programmed in speed dial 49?

When you say it loops you back to the main greeting, do you mean on any call transferred to your phone or if you call your phone from another phone? Reason I ask is because if you are in VM and try to dial your extension from your phone, it won’t work. The VM is “smart” in that it won’t let you dial your own extension if you are calling from your own extension.



From: Corey Glover
Sent: Thursday, December 29, 2005 10:32 AM

=) Yes I really went to town on the phone.

Is there any way to just reset the whole thing altogether? LOL

I used speed dial 49 as suggested in a manual I obtained

Yes I tried cancelling 601 thru 604 and setting #656 9131 and 604 850 - no dice, still just loops me back into the main greeting.

Yes I dial 850 to get to the VM system and yes my colleague's phone has CF-BN 850 set

Corey Glover


"Amy DeBruyne"
12/29/2005 10:28 AM
To: "Corey Glover" <[email protected]>


Corey..

WOW!!!!

You have a lot of different things going on here!!!

Did you try removing the ID codes and forwarding and starting again like I suggested in my post?

The #670 is for external call forwarding which you don’t need. To take that one off do the following:

With the handset on the hook press your INT/ERXT button then #670 then the SPKR button. The Bunnie was right in how to cancel the other call forwards: INT/EXT button then # plus the code (601-604) then SPKR. This removes any call forwarding you have on the phone. Does your phone have a display? If so, once you do the cancel codes it should just display the ext. number of your phone, the date and time.

What is the speed dial for and did you program it as a personal or system speed dial?

When you call VM, do you dial 850 on your phone or do you dial say 500 or something to get to VM? When you call forward your phone and set the ID codes, you need to know the extension number for VM.

There is no query feature for you to see how another phone is programmed. That would be just too easy! What you could do, if another phone has a display, is see what their call forwarding is set to. In the display it will show something like CFBN or CFN then a – and then a number. That number is what you want to use in the call forward and ID programming.

Let’s start here and see where we end up!

Amy


From: Corey Glover
Sent: Thursday, December 29, 2005 10:08 AM

Hi Amy

Thanks for writing

Um, I was using lots of different keystrokes, mostly #656 and #601's thru #604 I also assigned a speed dial to 49 , and used #670 trying to get the CF-EXT working.

It's still not working for me,,,,I've tried lots of different things into the #656...am using #604 > 850 for the forward...

After this I'll never mess around with another phone, ugh

Is there any way to "query" another phone to see what it's #656 value is set to ?

Corey Glover

12/29/2005 01:48 PM
Please respond to adebruyne
To: [email protected]
cc:
Subject: Message From Amy DeBruyne


Hello,

Amy DeBruyne has sent you the following message through Telephone Tech Talk:
--------------------

Hi there! The ID codes would still need to be programmed even if it is an Amanda VM system. I know you have had a lot of stuff thrown at you. Do you remember what sequence of buttons you were pushing when the forwarding stopped? Amy

--------------------

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Intercom # 656 # 31 redial speaker

maybe
JBW

There are now 15 posts on a system that
no one knows which Toshiba it is.

Any one , but me think this is a little off the
wall.

Corey
You have been asked 2-3 times for this info
Geez man your sure making it difficult for these people to help you.

Your first post said you bought the manual
which manual did you buy ??

His extension is 31, that can only be DK16e/DK40/DK40i.

"and setting #656 9131 and 604 850" I don't see [Redial] in that sequence.

For ext. 31 it is for sure, with the handset on hook, [Intercom] # 6 5 6 9 1 3 1 [Redial]
It is my opinion that the [Redial] saves the info.

As I said in my post above, and if instructions were followed exactly, then: Press [intercom] then dial # 6 5 6 9 1 then dial [your extension number] and then press [redial] would work just fine. I sincerely believe, no [Redial] no changes, no work.


"I press (INTERCOM)850 then when she greets (#)(EXT)(PASSWD)"

Well if it was an Amanda or Toshiba it would be dialing the 850 to get to the voicemail and then WHEN IT ANSWERS (*) (EXTENSION) (#) (PASSWORD) (#) and it starts giving you options.

I have heard some prompts where you enter your extenion and the voice mail asks for your password and does not require you to press any (#). In that case you just access the voicemail, dial the extension and the voice mail asks for your password and once the password digits are dialed starts playing your options.

Being sober tonight, as most all nights, but not all nights, I would guess the problem is not pressing [Redial] at the end of the 656 sequence.

Happy New Year, I won't be meeting you on the road, staying home away from the drunk drivers, the police force, the drunks looking for a fight and the people shooting guns into the air thinking it won't come down and hit them and not caring about anyone else.

I was pressing redial and seeing "DATA PROGRAMMED". I should have explicitly said so

Kenb, I'll try and find out exactly what system it is...in the new year...the Manual I downloaded (not purchased) was just a "toshiba digital guide" for the phone, not the system.

Luckily I'm working from home today I dont have to stare at my nemesis, that silly phone.

And bunnie its just intercom, 850, #, 31, password, not the sequence you suggested

First off, I've never integrated a Maverick VMail system with the Toshiba, but it will all depend on what the Maverick is looking for in the inband DTMF integration. You could try a few different patterns such as Int #656#13 & Int #657*13 or Int #656*13 & Int #657#13, or Int #656813 & Int #6579#13. ToshibaBob was correct in an earlier post that you will need a serial port and DKadmin to view existing VMail integrations.

I see your Maverick has a different log in that the Toshiba, never having seen a "Maverick" I now know the log in sequence and it is different.

If you saw "data programmed" after pushing the [redial button then you did a correct sequence. The only two digit Toshiba that has an extension 31 would be a DK40 or DK40i and that would be printed on the front of the cabinet along with the word [Toshiba].

Why don't you PM me and include that user manual, I would like to have a look at it.

I googled "Maverick Voicemail" and there was no info for a voicemail of that name other than a Dec. 29th post on this board.

Can you look at the voicemail and see if there is another brand name? Perhaps the people who sold the voicemail have a company named Maverick.

Good luck next year, Bunnie

hey guys, just thought I would let you know that the problem was solved, had to get our phone installer in to troubleshoot.

the VM prefix is 99 , and 98 for the mailbox access.

#656,99(ext),redial
#657,98(ext),redial

thanks all your suggestions.