atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems DK-280 & ISDN integrated PRI - HELP!!!

Phonemeister, the BPTU is in slot 23 with slot 24 vacant. In program 03, it's option code 79.
Conversant has the circuit configured as channels 1 - 12 for Internet, 13 - 23 for D.I.D. voice & 24 for D.
And for the record, Conversant does NOT have a very good track record of installing these things around here....

You have channels 13 to 23 only set in your 01 trunk group and you've specified your D channel as 24?

Do you have a sync light flashing on the BPTU? Any LEDs lit on the BPTU?

Bunnie, yes.
Phonemeister, I have a good sync from the network & no errors.

Anyone know if there's a distance limitation from the "smart-jack" to the KSU? The Verizon "smart-jack" is located 3 floors below the client's office space and is extended to the suite via crappy old UTP cable.

The distance is fine. Does the data portion of the Adtran work?

Interesting question. I don't really know as Conversant has their techs there onsite focusing solely on the voice side. I’ve downloaded & printed the 300 page user’s guide to bone up on that Adtran 600R. Perhaps their techs are simply unable to configure it correctly.

Please don't listen to Bunnie and call Adtran, the manufacturer, that would be a waste of time. Whatever you do, don't call Adtran tech support at 888-423-8726 **NO CID blocking, you can figure it out from the book, you don't need no stinking tech support. [sigh]

Oh Bunnie.....
You might have missed the part where I said I have a dear old acquaintance, at Adtran, that's this area's sales support guru. ....he makes certain the sales weasels aren't lying to the prospects too much!
In addition to this telecom thang that I do, I’m also a MCSE and am fairly comfortable around a router. ….printing the documents from Adtran just makes me that much more dangerous. :-)

What is pgm *43-1 have programmed? I'll assume you followed the cheatsheet for PRI DID in the manual and have tested placing a loopback device on each side of the interface. Who's property is the Adtran, who programmed the Adtran?
Way too many times I have experienced that the local RBOC has locked out the "D" channel because when it was installed nobody placed a loopback on the circuit and it will set off an alarm at the RBOC. If you loopback the circuit at the smartjack can the carrier see the D? If that works plug the circuit directly into the DK and program as D=CH24, and CO's=13-23 place the line appearances on a spare 20 button phone and see if you get dialtone. If you do try placing a call, if the dialtone drops before you finish dialing then your D isn't up. the provider needs to give you the channels as 1-12 and the D stays on 24, out of the Adtran, if they will do that all is good. Program it as a fractional PRI and busy out the unused ports.

Telephonyman, allegedly Conversant has the D channel on 24. Where is where I have it in prog 43-1. I've long suspected that I can't have them hand off the 10 D.I.D. channels on anything other than channels 1 - 10 to me. They should be able to port map that for me out of the Adtran's DSX-1 port.
One huge issue here is the fact they didn't bring in a separate circuit for this. Instead they rebuild an existing T1 on the fly which involves a tech onsite, and 2 other CO's involvement. A huge PITA!!