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Joined: Mar 2001
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Joined: Mar 2001
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Originally posted by jwallask:
Oh Bunnie.....
You might have missed the part where I said I have a dear old acquaintance, at Adtran, that's this area's sales support guru. ....he makes certain the sales weasels aren't lying to the prospects too much!
In addition to this telecom thang that I do, I’m also a MCSE and am fairly comfortable around a router. ….printing the documents from Adtran just makes me that much more dangerous. :-) [Picture Bunnie just shaking her head, over and over and over and over and over and over and over and over and over and.........] What I can't understand, is that with Conversant and an Adtran sales support guru and an MCSE why it didn't work within the first 5 minutes? There is more brain power there than in all the Adtran techs put together and there is no reason to have them remotely access the Adtran, that would just be a waste of your time to call a toll free number. Reminds me of the time the car I was in ran out of gas, got rear ended because it wasn't all the way off the road, and burst into flames while we stood there watching. The driver insisted he didn't need to ask for directions and he always had a gallon left when the gage was all the way to the bottom. He was a computer programmer of some kind, I don't know if he had any MS degrees or not but I never rode in his replacement car. The club was inbetween two of the gas stations he wouldn't stop in to ask for directions. And they talk about blondes...... Maybe if you plugged it into 220 instead of 110 and reinitialized it you could stop worrying about it, in fact I'm sure of it.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Joined: Mar 2005
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....an option I hadn't considered, ....until now.
A preposition is never anything to end a sentence with.
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Joined: Mar 2001
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For a serious option, assuming this customer is still waiting for a solution, why not just put it on the shoulders where it belongs at this point and have Adtran modem into the unit while you are on line with the carrier. This is past your responsibility to solve on your own, this by now is certainly an issue involving the best tech support people at your carrier, Adtran and you on site to reset, reboot, etc. anything that will get the customer up and running the correct way.
We are all supposed to care more for getting the customer up than any turf battles or personal pride or anything else. This is far and away from punching down 1A2 when you could just look at the print and follow it, you can't be sure what they are sending you on what channel for positive. POTS was easy, this is a team effort. Go team go.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Joined: Oct 2006
Posts: 67
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I am converting a "Trunk" T1 with DIDs to a PRI T1 on a Tosh DK280. I followed the quick programsheet for ISDN PRI LDN/DNIS and the carrier was immediatly able to see my D channel, was able to perform outbound calls but could not get any inbound calls. Needed to abandon the conversion very late last night. FRUSTRATED. I know something's got to be suspect with my routing but could not figure it out. CAN ANYONE HELP??!!
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