sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Stratagy - DnD on 411 mb

I'm trying to re-enable the directory listing on a Stratagy at a new site. When you attempt to dial 411 at sys greeting it responds with "sorry can't leave a msg to that id". It is listing DnD as being on in the user stats for that mb, so I'm assuming that is my problem.

Is there a way to toggle off DnD on the 411 mb by phone or can it only be done thru the admin software?

What model of Stratagy?

No, I'm thinking that it has the store messages should be off and copy messages to should be blank, the DND should be on to let "Betty Boop" say "Please enter the first few letters of the persons first or last name" instead its trying to take a message?
Make sure the correct greeting has been chosen.
If I missed anything someone else with chime in and assist.

They have not been using the directory listing there, so I assume 411 was disabled in some way when the system was installed. When dialing 411 from the greeting, it just gives a "sorry can't leave a msg to that id".

Accessing this mb doesn't give you many control options, so it looks like I will be needing the admin software to resolve this problem, so will post back after acquiring it. Will also find out the exact model when I go onsite, been doing everything thru phone to this point.

Thanks.

Make sure the number 1 is in the greeting field and that store messages is OFF and that DND is on