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Joined: Feb 2007
Posts: 100
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OP
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Joined: Feb 2007
Posts: 100 |
Recently someone took over an extension that hadn't been used in years. The office manager called to advise that calls just ring out and never transfer to vm. I had the user try accessing the vm box to check for messages and they advised that they were getting an "Invalid entry" notification. I'm assuming that extension never had VM set up since they can't access it directly by calling. I have the System Administration Guide but I don't see a section about adding boxes, just managing them. We have a Strata DK phone system w/ a Stratagy VM.
Any help would be appreciated.
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Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
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Former Moderator-Toshiba, Request an Installer
Joined: Sep 2004
Posts: 2,017 |
Log into MB999, press 8 then 5 to create a mbox.
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Joined: Feb 2007
Posts: 100
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OP
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Joined: Feb 2007
Posts: 100 |
Thanks a million. Will see about going onsite Monday to take care of this.
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Joined: Feb 2007
Posts: 100
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OP
Member
Joined: Feb 2007
Posts: 100 |
I was able to go to the site today and successfully create a vm for the user. Was able to test and successfully leave and retrieve messages. Thanks again Voyager.
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Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
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Former Moderator-Toshiba, Request an Installer
Joined: Sep 2004
Posts: 2,017 |
That wasn't so hard now, was it?
Your welcome. :banana:
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Joined: Feb 2007
Posts: 100
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OP
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Joined: Feb 2007
Posts: 100 |
Not too bad at all. Haven't had too much time to practice w/ Toshiba equipment since we're predominantly running Nortel and Cisco equipment, with this one office being the only exception in about 50+ systems.
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