sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Off-hook behavior with a call on hold

We have Program 32-Automatic Preference set to enable Ringing Line Preference and to select the lowest open CO line when going off-hook. In most cases, everyone gets predictable behavior: the phone rings, they pick up and answer -- or to make a call, they simply pick up and dial.

But we find when a call has been placed on hold from any extension, going off-hook on any system phone selects Intercom with a broken intercom dial tone (about 2 pulses/sec). We have to press an open line button to get outside dial tone.

We would like our usual off-hook behavior to apply even when a call is on hold, but I have not found a program that governs this. Have I missed something?

You need to put the lines that you want to use for outgoing in line group 01(in program 16) , then in 32 enter 111 for the preference.

That works. Thanks, Steve.

But it does trade one slightly undesirable behavior for another one or two. Disassembling the (9)0 line group and moving those lines to (8)1, and changing the Off-Hook Preference from Lowest CO Line to Line Group 1, we now have to dial 81 instead of 9 for an outside line on the cordless standard phone. More importantly, when we pick up a system phone to dial, it automatically selects the highest available line in the line group, a line which is also used by the fax (outside the phone system). Since we have a fair amount of fax traffic, it would be better if our phone system didn't choose that line as its first resort. I don't recall any program that causes the lowest available line in the line group to be selected, but that would solve the problem if there was.

Can we get the completely elegant solution here, or do we just need to choose which compromise is better for us?

You can assign it (Auto-pref) on a port by port basis and still leave the lines in "00" the same, so they will work independent of each other.

i.e. - EXT 200 can auto-pref with the "81" group and can still hit INT "9" to grab the same lines in "00". Same goes with the analog port... off-hook (auto-pref) can still be assigned to grab the "00" or "9" group.

just take that fax line out of the group.

To dial 9 instead of 81, you have to enable LCR in Prog. 50-1

Also, like Steve suggested, take the fax line out of the group in Prog. 16

In program 16, it's ok to have the dial 9 group (00) and group 01 to have the same lines. Just don't include the fax line in both groups.

If it's OK to have lines in the dial-9 group AND dial-81 group, that means the cordless can just dial 9, which would be nice.

But if I go further and take the shared fax/voice line out of the dial-81 group, and all the other lines are busy, the fax line won't be available for automatic off-hook dialing, true?

Does anyone know why, when a call is on hold, going off-hook gets Intercom tone instead of lowest CO line dial tone (with Prog 34 set to 102)?

[As for using LCR to get finer-grained control of CO line selection, that would require dialing 9 system-wide before every call, wouldn't it?]