web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 3 1 2 3
Joined: Feb 2008
Posts: 116
Member
OP Offline
Member
Joined: Feb 2008
Posts: 116
I have CIX1200 system. One of my departments are having a problem with five CO Lines disconnecting callers while they are on Hold.
These same lines are on all 20 stations in the department.
I had the carrier check the CO lines and they said that no problem was found.
Could there be something in the system that may be causing this?

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jun 2003
Posts: 3,273
Likes: 1
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jun 2003
Posts: 3,273
Likes: 1
Probably something to do with release supervision on those trunks. What type of trunks are they?

Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
Offline
Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033
Also (a long shot), but do you have on hold music?

I ask because I have had multiple customers think they lost people on hold due to CO disconnects, when in reality people were hanging up when placed on hold... because they thought they had been disconnected.


- Tony
Ohio Data LLC
Phone systems, data networks, firewalls and servers in Central Ohio.
Some people aren't used to an environment where excellence is expected.
Joined: Feb 2008
Posts: 116
Member
OP Offline
Member
Joined: Feb 2008
Posts: 116
They are Centrex Line from the carrier. No people are not hanging up. I tired calling myself, had them put me on hold and after a few seconds you can hear the line disconnect.

Sometimes the users say if they see the flashing hold light go off and they quick try to pick up the line they can save the call.

Joined: Jun 2003
Posts: 3,273
Likes: 1
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jun 2003
Posts: 3,273
Likes: 1
Had this problem before with Centrex. Check the release supervision in trunk assignments.

Joined: Feb 2008
Posts: 116
Member
OP Offline
Member
Joined: Feb 2008
Posts: 116
What should the release supervision be setup as?

Joined: Jun 2003
Posts: 3,273
Likes: 1
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jun 2003
Posts: 3,273
Likes: 1
Enable. But make some test calls after the change to make sure that the trunks disconnect correctly.

Joined: Feb 2008
Posts: 116
Member
OP Offline
Member
Joined: Feb 2008
Posts: 116
Release Supervision only gives me choices of
"Received" or "Not Received" same thing for Answer Suprevision.

Both Release and Answer Supervisions are set for "Not Received" on all my Centrex Lines.

Joined: Jun 2003
Posts: 3,273
Likes: 1
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jun 2003
Posts: 3,273
Likes: 1
My bad, change it to recieved.

Joined: Feb 2008
Posts: 116
Member
OP Offline
Member
Joined: Feb 2008
Posts: 116
Thanks I will try

Page 1 of 3 1 2 3

Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,693
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,096 Shoretel
187,701 CTX100 install
186,789 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
pvj 4
Who's Online Now
0 members (), 105 guests, and 128 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5