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Joined: Feb 2008
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I have CIX1200 system. One of my departments are having a problem with five CO Lines disconnecting callers while they are on Hold.
These same lines are on all 20 stations in the department.
I had the carrier check the CO lines and they said that no problem was found.
Could there be something in the system that may be causing this?

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Probably something to do with release supervision on those trunks. What type of trunks are they?

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Also (a long shot), but do you have on hold music?

I ask because I have had multiple customers think they lost people on hold due to CO disconnects, when in reality people were hanging up when placed on hold... because they thought they had been disconnected.


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They are Centrex Line from the carrier. No people are not hanging up. I tired calling myself, had them put me on hold and after a few seconds you can hear the line disconnect.

Sometimes the users say if they see the flashing hold light go off and they quick try to pick up the line they can save the call.

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Had this problem before with Centrex. Check the release supervision in trunk assignments.

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What should the release supervision be setup as?

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Enable. But make some test calls after the change to make sure that the trunks disconnect correctly.

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Release Supervision only gives me choices of
"Received" or "Not Received" same thing for Answer Suprevision.

Both Release and Answer Supervisions are set for "Not Received" on all my Centrex Lines.

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My bad, change it to recieved.

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Thanks I will try

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